The Oracle Adaptive Access Manager users can access functionality based on the roles they are assigned. Oracle Adaptive Access Manager ships the following default administrator roles: support personnel, investigators, security administrators, and system administrators. You can also create new users and assign roles appropriately.
This section summarizes the main user groups, their roles, functionality and level of access in OAAM.
Support Representatives (Group #1) have very limited access to the OAAM Administration Console.
Table A-1 Support Representative
Items | Group has access to these features | Notes |
---|---|---|
Group #1 has very limited access to the OAAM Administration Console. |
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Navigation tree |
Only Cases node |
|
Home Page |
Search CSR cases |
|
Cases |
CSRs have access to search, open and create CSR type cases. There are no outward facing hyperlinks in any of the pages CSRs have access to. They have access to a limited list of actions. They have no access to bulk edit functions on search cases page. |
Search cases
|
New cases
|
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View case details
|
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Edit case
|
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Scheduler |
No access |
|
Environment |
No access |
Groups #2 members will have the access privileges of Group #1 plus some other limited functionality.
Items | Group has access to these features | Notes |
---|---|---|
Groups #2 members will have the access privileges of Group #1 plus some other limited functionality. |
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Navigation Tree |
Only access to Dashboard, Sessions and Cases. |
No Access to security dashboard |
Cases |
No create agent type cases. Hide actions, log and linked/related tabs in agent cases |
Search Cases
|
New Case
|
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View Case Details
|
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Edit cases
|
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Scheduler |
No access |
|
Environment |
No access |
Fraud Investigators have wide access to the OAAM Administration Console.
Items | Group has access to these features | Notes |
---|---|---|
Fraud Investigators have wide access to the OAAM Administration Console. |
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Also access to add /remove/delete group memberships from details pages |
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Navigation Tree |
Full Access (ready only except environment) |
|
Cases |
Full access. |
|
Search page |
Search Agent Cases |
|
Scheduler |
No access |
|
Environment |
No access |
Fraud Investigation Managers have wide access to the OAAM Administration Console.
Table A-4 Fraud Investigation Manager
Items | Group has access to these features | Notes |
---|---|---|
Fraud Investigation Managers have wide access to the OAAM Administration Console. |
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Also Access to add /remove/delete group memberships from other pages |
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Navigation tree |
Full Access (ready only except environment) |
|
Cases |
Full access. |
|
Scheduler |
No access |
|
Environment |
No access |
|
Home Page |
Search Agent Cases |
Security Administrators have wide access to the OAAM Administration Console.
Table A-5 Security Administrator
Items | Group has access to these features | Notes |
---|---|---|
Security Administrators have wide access to the OAAM Administration Console. |
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Except Environment node and security dashboard (should be hidden by default) |
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Navigation Tree |
Full Access |
Not closable |
Home Page |
Search Policies |
|
Cases |
View only access |
|
Scheduler |
Access for Offline Security Administrators |
|
Environment |
No access |
Limited access to the OAAM Administration Console for system administration duties
Table A-6 System Administrator
Items | Group has access to these features | Notes |
---|---|---|
Limited access to the OAAM Administration Console for system administration duties |
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|
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Navigation Tree |
Partial access |
|
Scheduler |
Access to Online and Offline System Administrators |
|
Environment |
Full access |
|
Home Page |
Search Properties |