Commerce Service Center Installation and Programming Guide | PDF Describes how to install and configure Oracle ATG Web Commerce Service Center, a customer service application for Oracle ATG Web Commerce sites. Also contains information on programming tasks, including instructions for extending the application to meet your site's requirements. Commerce Service Center User Guide | PDF Describes how an agent can use Oracle ATG Web Commerce Service Center to perform online customer support tasks, including managing customer profiles, creating orders, and processing refunds and returned items. Service Installation and Configuration Guide | PDF Describes how to install and configure Oracle ATG Web Commerce Knowledge Manager and Oracle ATG Web Commerce Knowledge Manager Self-Service. Provides information on security and architecture and describes how to configure Oracle ATG Web Commerce Search for use with these applications. Knowledge Configuration Guide | PDF Describes Oracle ATG Web Commerce Knowledge Manager concepts and tasks for system administrators. Also provides information on workflows and reports. Knowledge Guide for Business Users | PDF Designed to help business users understand and work with Oracle ATG Web Commerce Knowledge Manager. Describes how to perform typical tasks such as searching for content to help customers, creating complex search queries, authoring content, sending content via e-mail, and viewing reports. Self-Service Configuration Guide | PDF Describes Oracle ATG Web Commerce Knowledge Manager Self-Service concepts and tasks for system administrators, such as configuring Knowledge Manager Self-Service to work with Oracle ATG Web Commerce Search, and adding the application to an existing site. Ticketing Guide for Business Users | PDF Designed to help business users understand and work with ATG Ticketing. Describes how to perform typical tasks such as creating and managing tickets, creating and managing customer profiles, and working with ticket-related assignments. API Reference for Oracle ATG Web Commerce Service Center | HTML Javadoc descriptions of API classes. API Reference for Oracle ATG Web Commerce Knowledge Manager and Knowledge Manager Self-Service | HTML Javadoc descriptions of API classes. Copyright © 2011, Oracle. All rights reserved.