Removing the smart card while the light (LED) near the Sun Ray Client card slot is blinking is not recommended. Hotdesking while the smart card reader light is blinking can cause applications to freeze for up to two minutes before recovering.

Workaround: Do not remove the smart card while it is being accessed. If the application freezes, wait a few minutes: the application(s) should recover without user intervention.

Reference: CR 12208135

Power-cycling or resetting Sun Ray Client during Smart Card related activities, or doing so while applications that use smart cards are running, can cause those applications to freeze for up to two minutes, or make smart cards otherwise inaccessible for two minutes.

Workaround: Avoid resetting the client while smart card-related applications are running. If an application freezes after a reset or power-cycle event, wait a few minutes: the application(s) should recover without user intervention.

PIN Prompt to Windows May Fail Occasionally

When hotdesking with a Windows connector session running, the PIN dialog may (occasionally) fail to appear. The user will get a password prompt.

The workaround is to: