Setting Up Bill (Segment) Cancellation Reasons

Open Admin Menu > Bill Cancel Reason to define your bill segment cancellation reason codes.

Description of Page

Enter an easily recognizable Cancel Reason and Description for the bill cancellation reason.

Only use System Default on those reason codes that are placed on bill segments that are automatically canceled by the system. Valid value is Mass Cancel. The reason code identified as Mass Cancel is placed on bill segments that are canceled as a result of the execution of the Mass Cancellation background process. Refer to Mass Cancellation for more information.

Note:

Required values. You must have one reason code defined for each of the System Default values.