The actions required to progress an appeal are mostly manual. An appeal may be waiting for a review to be scheduled. Appeals can remain open while the taxpayer has the ability to escalate the appeal in response to the most recent decision. Periodic monitoring provides the ability to check whether an appeal has not progressed as expected.
The base algorithm C1-AP-APWL provides the ability to send a notification that the appeal has been waiting in a given state for too long. The algorithm is designed to be configured on the Ready For Review and Final Decision states.
The base algorithm C1-RVW-CCCRR provides the ability to send a notification that the appeal has been waiting in the Review In Progress state for too long after the latest review was completed.
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