A case management process may trigger more than one review. The types of reviews that can occur differ according to the process type. In addition, the order in which the allowable review types are conducted often follows a defined sequence. For instance, if a taxpayer lodges an appeal with a tax authority and disagrees with their decision, they may have the right to refer the case to one or more external courts. Audit cases may need to be approved by more than one supervising group before any action is taken.
Review process controls are used to define a particular sequence or hierarchy of review types. Users can specify what review types are allowed and in what order for a specific process control. The review process control also allows the user to indicate whether a given review type may be bypassed or repeated.
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