A pay plan may need to be cancelled under certain circumstances that are initiated either by the tax authority or the taxpayer. For example:
A user may need to cancel an erroneous pay plan after it has already been activated.
A tax authority may cancel pay plans (en masse) in the event of natural disasters.
When a taxpayer indicates additional hardship, the procedure may involve canceling the existing pay plan and renegotiating a new pay plan.
Canceling a pay plan causes the pay plan status to change to Cancelled. Any specific actions that need to take place can be plugged in on obligation Cancel system event. The base package algorithm type ( C1-OT-CRCC) can be used to create a customer contact when the pay plan is cancelled. Alternatively, ( SACA-CRTODO) can be used to create a to do entry when the pay plan is cancelled.
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