Inquiry Audit Query

Use the query portal to search for the inquiry audit records.

The inquiry audit search allows you to search for inquiry records using various criteria such as:

• Date that the inquiry occurred.
• Portal and/or Zone - you can search on inquiries made in a specific portal or a specific zone.
• Service name (used for page inquiries)
• User or User Group - you can search on inquiries made by a specific user or see inquiries made by a group of users.
• The object inquired on, e.g. Account.
• Specific field inquired on, e.g. Name
• Specific field value used in the inquiry. For example, you can look at inquiries made for a specific name, a certain amount, a specific address.
• A combination of the above criteria.

Once a inquiry audit record is selected from the list, the information displayed depends on the type of inquiry that was performed and may differ based on the business object used for capture. Refer to the zone's help text for more information.