Cancelling Collection Agency Referrals

Collection agencies are notified of the cancellation of a referral by the creation of a new collection agency referral history record (with a type of cancel). This record will be interfaced to the agency in the same manner used to interface a new referral (see above). You can cancel a referral manually by simply creating a new collection agency referral history record (with a type of cancel).

If the collection agency is successful in obtaining the funds, a payment will be added. If the payment satisfies the cancel criteria defined on the overdue process template's cancellation plug-in, the overdue process will cancel. When an overdue process is cancelled, the cancel criteria on the overdue process's template are executed. If your implementation chooses to create collection agency referrals via overdue events, we strongly recommend plugging in an algorithm that will cancel the referrals when an overdue process is cancelled. If you choose to manage collection agency referrals via collection cases, the base package provides a sample business object status Enter algorithm ( C1-CCC-AGCYR) to cancel any referrals linked to the collection case when it is closed.

If the collection agency is not successful in obtaining your funds after a given amount of time, you probably want to cancel the referral and write-off the debt. If your implementation chooses to create collection agency referrals via overdue events, you set can set up your overdue process template to have an event that creates a collection agency cancellation X days after the referral. The base package provides a sample event activation algorithm ( C1-OE-AGYCAN) to cancel all active collection agency referrals associated with the overdue process