The system periodically monitors how much your taxpayers owe to ensure they haven't violated your collection rules. When a violation is detected, the system initiates the appropriate activities (e.g., letters, collection agency referrals, and eventually write off). The topics in this section describe how to configure the system to manage your overdue processing and collection requirements.
Collecting on unpaid debt. The overdue processing module has been designed to collect on virtually anything from an unpaid bill to an unmatched financial transaction. You tell the system what you collect on by configuring the various overdue processing control tables.
Straightforward rules = straightforward set up. Setting up this module is as challenging as your organization's collection rules. If you have simple rules, the set up process will be straightforward. If your rules are complicated (e.g., they differ based on the type of taxpayer, the age of debt, the type of tax, etc.), your setup process will be more challenging.
Note: The terms "customer" and "taxpayer" may be used interchangeably in this chapter.
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