An overdue process has one or more overdue events. These events are the actions designed to encourage the taxpayer to pay. For example, you might set up overdue events that:
Send letters (via the creation of a customer contact)
Create To Do entries
Impact the account's compliance rating
Create a collection case to manage actions such as creating pay plans and referring debt to collection agencies
… (the list is only limited by your imagination as algorithms are used to perform the event's actions)
You define the number and type of events by configuring overdue process templates. When the system creates an overdue process, it copies the events defined on the specified template.
It's important to note that all overdue events are created when the overdue process is created. A separate background process, the Overdue Event Manager, is responsible for activating, monitoring, and triggering overdue events. Activation of an event causes the system to do whatever the event indicates; for instance, send a letter, send a To Do entry to a user or write-off debt.
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