Rebill (Bill Segment)

If problems are detected with a frozen bill segment, it should be canceled and a new bill segment should be created. We refer to this process as cancel / rebill. Refer to Cancel / Rebill Incorrect Bill Segments for more information.

Before you cancel / rebill, you'll probably need to fix the cause of the problem. The following table describes common problems and where to go to fix them.

*Problem*	*How To Fix It*
The wrong rate was used	Go to Obligation - Rate Info and correct the rate.
The wrong tax exemption amount was calculated	Go to Obligation - Rate Info and correct the tax exemption information.

Note:

Multi-Cancel/Rebill Saves Time. If the cause of the problem impacts many bill segments related to an obligation, you should use the Multi Cancel Rebill transaction as it allows you to cancel / rebill an unlimited number of bill segments at once.

The Rebill button causes an existing bill segment to be canceled, and a new bill segment to be created.

This button is enabled when you display a Frozen bill segment AND the bill segment's bill is not written off. Refer to Bill Segment Lifecycle for more information about these status values.

You must specify the following parameters in order to cancel and rebill a new bill segment:

Cancel Reason defines why the bill segment is being canceled.
Cutoff Date is the last day of the new bill segment. The cutoff date on the bill segment defaults when the window opens.
Accounting Date is used to define the financial period to which the canceled and new bill segments' financial transactions will be booked. The current date defaults when the window opens.
Choose Use Cut off Date as Billing Option.
Turn on Use Old RQ for Regen if you want the system to use the details on the original bill segment when it calculates the new bill segment.

Click the Calculate button to cancel the original bill segment and create a new bill segment.

At this point, there are now two bill segments - the original bill segment is in the state of Pending Cancel, the new bill segment is in the Freezable (or Error) state. If you want to back out, click the go to button to return to the original bill segment and then click Undo (this will delete the new bill segment and return the original bill segment to the Frozen state). If the new bill segment looks correct, click Freeze to move the original bill segment to the Canceled state and the new bill segment to the Frozen state.