Log Information

The overpayment log contains an entry for every recorded event during the lifecycle of the overpayment process. There are two types of log entries:

• Automatic entries. The system automatically creates an entry in the log when the overpayment process is created or there is a status change. Users cannot modify or delete these log entries.

• Implementation specific entries. In addition to entries created when an overpayment process is created and changes status, your implementation can choose to add specific log entries to highlight specific activities that occur as a result of the overpayment. For example, a log entry can be created when a refund is issued.

• Manual entries. Users can add manual entries to record significant events at their discretion.