To create a case, open the case page in add mode, select the appropriate case type, fill in the other necessary fields, and click save. The product includes scripts that can help create cases. Refer to Scripts and Cases for more information.
You can also develop plug-ins, user exits, batch processes, etc so that the system will create cases when specific events take place. For example, you can set the system to create a case when an overpayment on an obligation is deemed refundable or when refund request cases need to be grouped into vouchers for approval.
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