3.5 Known Issues and Workarounds for the GoToMeeting Connector

These are the known issues and workarounds associated with this release of the GoToMeeting connector.

An Error Occurs While Disabling a GoToMeeting Account

The following is an issue associated with the target system:

If you try to disable a GoToMeeting account from Oracle Identity Manager for the first time, the disable task is rejected and the following message appears in the resource history of the account:

Disable operation not supported by target.

If you try to disable the same account more than once, then an error occurs with a message stating that duplicate schedule item for this task does not allow multiple entries. This is because the Allow Multiple Instances check box is not selected for the Disable User process task.

Workaround:

You can resolve this error from the Process Definition form of Oracle Identity Manager Design Console. To do so, perform the following steps:

  1. Expand Process Management and double-click Process Definition.

  2. Search for and open the GoToMeeting User process definition.

  3. On the Tasks tab, double-click the row heading of the Disable User process task.

  4. On the General tab of the Editing Task: Disable User dialog box, select the Allow Multiple Instances check box.

  5. Click the Save icon.