6 SVC Social Voicemail Call Flows

This chapter describes the SVC Social Voicemail call flows. These flows cannot be changed

Social VoiceMail Call Flows

The following sections explain the order of messages and options that callers entering the SVC Voicemail system hear.

Social Circle Call Flow for Leaving a Message

Figure 6-1 shows the call flow when a person calls a SVC Social Circle One-number and leaves a message.

Figure 6-1 Call Flow for Leaving a Message

Description of "Figure 6-1 Call Flow for Leaving a Message"

Call Flow for Accessing Social Voicemail

Figure 6-2 shows the call flow that a SVC Social Circle subscriber uses to access their SVC Social Voicemail service and select an option for service.

Figure 6-2 Access Voice-Mail Call Flow

Description of "Figure 6-2 Access Voice-Mail Call Flow"

Call Flow for Setting a Password

Figure 6-3 shows the call flow for setting SVC Social Voicemail password. This call flow starts after a user has been authenticated and has access to their voice-mail account.

Figure 6-3 Setting Password Call Flow

Description of "Figure 6-3 Setting Password Call Flow"

Call Flow for Retrieving a Message

Figure 6-4 shows the call flow for retrieving a SVC Social Voicemail message. This call flow starts after a user has been authenticated and has access to their voice-mail account.

Figure 6-4 Retrieve Message Call Flow

Description of "Figure 6-4 Retrieve Message Call Flow"

Call Flow for Setting Up a Greeting

Figure 6-5 shows the remaining Voicemail Call flow, which mainly includes setting the name and greeting messages. This call flow starts after a user has been authenticated and has access to their voice-mail account.

Figure 6-5 Call Flow for Setting Up a Greeting

Description of "Figure 6-5 Call Flow for Setting Up a Greeting"