This image shows a screen capture of the Definition Overview report for the CrossSell example Inline Service. The tab "Definition" and the subtab "Overview" are selected. Screen text appears as follows: “The cross selling example application segments customers to whom we want to offer retention offers from those we will offer cross sell offers."

The Definition section shows columns for Parameter and Value, with nothing to display.

The Goals section shows columns for Goal and Description. The following items appear:

• Customer Retention: Maximize customer retention

• Revenue: Maximize revenue from cross sell offers