Chapter 10. Troubleshooting and FAQs

Table of Contents

10.1. Installation and Configuration
10.1.1. Oracle VDI Configuration Is Failing to Import svc_vdadb.xml
10.1.2. Can I Try Out MySQL or Set up an Evaluation Oracle VDI Remote Database?
10.1.3. Do I Need to Configure Sun Ray Software Separately?
10.1.4. Reconfiguring Oracle VDI Fails With "Error While Configuring Database"
10.1.5. Oracle VDI Configuration Fails to Create Database Tables With Remote Windows Databases That Use UTF-8
10.2. User Directory
10.2.1. I Am Having Some Trouble With the User Directory. Can I Adjust the Log Level to Get More Information?
10.2.2. Kerberos Authentication to Active Directory Works for a While and Then Stops
10.2.3. Can I Use PKI Instead of Kerberos for Authentication to an Active Directory?
10.2.4. What Type of Privileged Access to the User Directory Is Required?
10.3. Oracle VDI Desktop Provider
10.3.1. Why Are My Windows 7 Audio Drivers Not Automatically Installed?
10.3.2. Oracle VM VirtualBox Install Is Failing With "Postinstall Script Did Not Complete Successfully" Errors
10.3.3. There Is an Error When I Add an Oracle VM VirtualBox Host to a Desktop Provider
10.3.4. The Oracle VM VirtualBox Web Service Cannot Be Contacted
10.3.5. Are all Oracle VM VirtualBox Releases Compatible With Oracle VDI?
10.3.6. How do I Change the Password on my Oracle VM VirtualBox Host?
10.3.7. I Can See My Oracle VM VirtualBox Hosted Desktop, But It Will Not Start
10.3.8. The Time in My Oracle VDI Hypervisor Desktop Is Too Slow
10.3.9. Can I Run More Than 100 Virtual Machines on a Single Oracle VM VirtualBox Server?
10.3.10. What Are the Requirements for High Availability for Oracle VM VirtualBox?
10.3.11. How Do I Change the Password of the Oracle VM VirtualBox Service?
10.4. VMware vCenter Desktop Provider
10.4.1. Is VMware ESXi a Supported Virtualization Platform?
10.4.2. I Cannot Log into My VMware Virtual Machine
10.4.3. Users Cannot Log Into Their VMware Provided Windows desktop
10.4.4. Why Does My VMware Virtual Machine Have an Invalid IP Address Or Cannot Be Pinged?
10.4.5. I Am Unable to Get a MS RDC Connection on My VMware Virtual Machine
10.4.6. Creating a vCenter Desktop Provider Fails With "Unable to Contact VMware VirtualCenter - Host Not Reachable at Port 443" Errors
10.4.7. In My VMware Desktop Pool, New Virtual Machines Are Created Automatically, But They Are Not Made Available
10.4.8. The VMware Virtual Machine Cloning Process Is Not Operating As Expected
10.4.9. The Window Displaying the VMware-Hosted Virtual Desktop Is Freezing
10.4.10. I Have Created a New Pool in My VMware Desktop provider and Virtual Machines Are Not Created Automatically
10.4.11. How Do I Use VMware Virtual Machines With Multiple Network Adapters?
10.4.12. Unused VMware Virtual Machines Are Not Being Recycled
10.5. Microsoft Hyper-V and RDS Desktop Providers
10.5.1. Sessions Are Started by Oracle VDI on RDS Hosts That Do Not Participate in the Microsoft Remote Desktop Provider. Why Is That Happening?
10.5.2. Hyper-V Desktop Cloning Fails With "Cannot Reload MSiSCSI Target List" Errors
10.5.3. Can I Enter the Farm Information for the Microsoft Remote Desktop Provider and let Oracle VDI Detect the Individual RDS Hosts Participating in the Farm?
10.5.4. Oracle VDI Is Not Able to Communicate With the Windows Server
10.5.5. Connection Problems between Oracle VDI and Hyper-V
10.6. Desktops and Pools
10.6.1. How Do I Make a Desktop Available to a User at All Times?
10.6.2. Starting a Desktop Fails With "No suitable Hosts to Start a Desktop for Desktop Provider <Name>" Errors
10.6.3. What Is the Difference Between Personal and Flexible Desktop Assignments?
10.6.4. Oracle VDI Fast Preparation Is failing
10.6.5. Can I Use Wild Cards in Token Names to Represent a Group of Thin Clients in Order to Assign These Thin Clients to a Pool?
10.6.6. The Audio in My Ubuntu Desktop Is Playing Too Slowly. What Should I Do?
10.6.7. Audio Does Not Play After Changing the Audio Configuration for Oracle VM VirtualBox Hosted Desktops in Oracle VDI Manager
10.6.8. How Do I Specify USB Redirection for Sun Ray?
10.6.9. What Are the Differences Between MS-RDP and VRDP?
10.6.10. Cloning Fails if the Sysprep Timezone Setting Does not Match the Host Timezone
10.7. Logging In and Accessing Desktops
10.7.1. Users Cannot Access Their Desktops
10.7.2. A User Can Log in But Their Desktop is Not Responding
10.7.3. Error - "Currently There Is No Desktop Available Or Assigned to You"
10.7.4. Is It Possible to Customize the Desktop Login Screen?
10.7.5. The Sun Ray Client Is Cycling and Cannot Connect to a Virtual Machine
10.7.6. Users Cannot Log in to Ubuntu 8.04 Desktops Because the Network Is Not Enabled
10.7.7. How Do I Control Which Sun Ray Server Users Are Redirected to When Disconnected From Their Kiosk Session?
10.8. Administration Tools
10.8.1. I Cannot Log in to Oracle VDI Manager
10.8.2. I Get a Blank Screen After Successfully Logging into the Oracle VDI Manager
10.8.3. Error - "You Have Been Logged out Because a Consistent Response Could Not Be Guaranteed"
10.8.4. How Can I Change the Password of an Oracle VDI Host?
10.8.5. How Do I Change the Password of a Remote MySQL Database?
10.8.6. Does the MySQL Database Store All Sun Ray Software Configuration?
10.8.7. The vda Command Reports That Oracle VDI Is Not Running Although cacaoadm and vda-db-status Say It Is
10.8.8. Users Do Not Show Up in Users and Groups in Oracle VDI Manager
10.8.9. Is There a Way to Modify the Cacao Logging Behavior So That a Long History Can Be Maintained?
10.8.10. Jobs Do Not Finish Even After Canceling Them Using Oracle VDI Manager
10.8.11. Can I Adjust the Logging Level for the Oracle VDI Logs?
10.8.12. How Do I Log in to the Embedded MySQL Database?
10.9. Oracle VDI
10.9.1. Oracle VDI Hangs Intermittently When Running on x2270 Hardware
10.9.2. The System Is Not Reacting as Expected
10.9.3. How Do I Configure DHCP in Oracle VDI?