Fixing a Failed Installation or Uninstallation

On Solaris platforms, the installer stores information on which Oracle Solaris Studio 12.3 packages it has installed in two places:

• The productregistry file, the Solaris Product Registry database

• The /root/.nbi directory

On Linux platforms, the installer stores information on which Oracle Solaris Studio 12.3 packages it has installed in two places:

• The database of installed packages

• The /root/.nbi directory

If some packages were not properly installed, you will have problems using the Oracle Solaris Studio software, and you might have problems installing additional components or uninstalling the software.

For example, if the installer quit before installation was complete, the uninstaller (uninstall.sh) might not be present in your installation directory. Or if you used the pkgadd command to install any of the packages, the productregistry file or the product-cache directory in the /root/.nbi directory might be corrupted. In such cases, the uninstaller cannot uninstall the packages and you need to remove them in the correct way in order to be able to rerun the installer.

If the uninstaller quits before all the product files are deleted, rerunning the uninstaller will not delete the remaining files and you need to remove them in the correct way to complete the uninstallation of the product.

Do not uninstall the product by removing the installation directory. Packages will still be registered in the productregistry database and the /root/.nbi directory, and the installer will not run.

Fixing a Failed Uninstallation Using the Uninstaller

In some cases, the Oracle Solaris Studio packages might be correctly installed and the uninstaller is present in the installation directory, but the uninstaller fails because the /root/.nbi is corrupted. In this situation, you can force the uninstaller to remove the Oracle Solaris Studio packages and the installation directory by specifying the --force-uninstall when you start the uninstaller.

When you run the uninstaller with this option, it does not delete the package entries from the /root/.nbi directory, which has the following consequences:

• When you run the installer to reinstall the Oracle Solaris Studio release you uninstalled, it does not allow you to specify which components to install, and installs all of the packages that were previously installed.

• When you run the installer for any Oracle Solaris Studio release, it warns you that the /root/.nbi directory is corrupted, and gives you the option of proceeding with the installation or cancelling it.

Fixing a Failed Installation or Uninstallation on Solaris Platforms

1. Become superuser by typing:

   su
   Password: root-password

2. Open the Solaris Product Registry tool by typing:

   /usr/bin/prodreg &

3. In the left pane of the tool, expand the Unclassified Software node.
4. Select all of the package names containing Oracle Solaris Studio 12.3 and click Uninstall. Follow the instructions to remove the packages.
5. Click Exit to exit the tool.
6. Remove the /root/.nbi directory by typing:

   rm -r /.nbi

Fixing a Failed Installation or Uninstallation on Linux Platforms

1. Become superuser by typing:

   su
   Password: root-password

2. Find all of the Oracle Solaris Studio packages by typing:

   rpm -q -a | grep solarisstudio12.3

3. Remove each Oracle Solaris Studio 12.3 rpm package by typing:

   rpm -e package-name

   Oracle Solaris Studio 12.3 rpm packages have the suffix 12.3, for example, solarisstudio12.3-cc-12.3-1. Be careful not to remove packages from Sun Studio releases, which have different suffixes.

4. Remove the /root/.nbi directory by typing:

   rm -r /.nbi