Oracle® Real User Experience Insight

Release Notes

12c Release 6 (12.1.0.7.4) for Linux x86-64

E65332-01

July 2015

Oracle Real User Experience Insight (RUEI) provides you with powerful analysis of your network and business infrastructure. You can monitor the real-user experience, define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and trigger alert notifications for incidents that violate them.

RUEI is a Web-based utility to report on real-user traffic requested by, and generated from, your Web infrastructure. It measures the response times of pages and user transactions at the most critical points in your network infrastructure. An insightful diagnostics facility allows Application Managers and IT technical staff to perform root-cause analysis.

This document provides information about the changes introduced to Oracle Real User Experience Insight (RUEI) in release 12.1.0.7. Known issues and limitations are also described. It is recommended that you review its contents before installing the product or upgrading to this version of the product.

This document contains the following sections:

- Section 1, "New Features Included in Release 12.1.0.7"

- Section 2, "Installation/Upgrade Procedure"

- Section 3, "Known Issues and Limitations"

- Section 4, "Compatibility Issues"

- Section 5, "Bugs Fixed"

- Section 6, "Product Documentation"

- Section 7, "Documentation Accessibility"

Important

If you are upgrading from a release other than the most recent previous release, it is strongly recommended that you review the Release Notes for each of the intermediate releases for information about possible compatibility issues. This information is available at the following location:

http://www.oracle.com/technetwork/documentation/realuserei-091455.html

1 New Features Included in Release 12.1.0.7

This release includes the following new features:

1.1 T3 Protocol

RUEI 12.1.0.7 includes limited support for the T3 protocol. T3 is an Oracle proprietary protocol for communication to and between Oracle WebLogic Server instances. With this release of RUEI you can monitor service calls between Oracle WebLogic Server instances.

Note:
This new feature is released under limited availability as future releases of RUEI might change how T3 is supported, in which case 12.1.0.7 configurations cannot be guaranteed to be backwards compatible.

See the Configuring RUEI chapter of the RUEI Installation Guide for instructions on how to install and configure support for the T3 protocol. Note that data masking and identification using content messages are not supported for the T3 protocol.

1.2 Enhanced Javascript Library

The javascript instrumentation used for monitoring without network collectors has been improved to provide monitoring of clicks within a page in addition to page loads. Clicks are reported in RUEI as actions and can be found under the action dimension filter of the data sets.

1.3 APDEX Scores

APDEX (Application Performance Index) is a standard response-time based indicator of performance of an application. This metric can now be used to define RUEI KPIs. See the "Working with KPI Overviews and Alert Lists" chapter of the Oracle Real User Experience User's Guide for information on defining KPIs.

1.4 Advanced Filter Editor

To simplify creation and changes for complex filters an advanced mode has been introduced that allows creation of more complex filter conditions with explicit specification of logical operators to be applied. For more information about this feature, see the "Working With the Data Browser" chapter of the Oracle Real User Experience User's Guide.

1.5 Creating Customized Views

The RUEI data browser includes a set of standard views, that can be used as a basis for custom reports and data export definitions. When you customize a report or data export definition, you can now save that customization as a customized view, making it available in the data browser and add it to the dashboard. This simplifies navigation when frequently using views that are not part of the catalog of standard views. For more information about this feature, see the "Working With the Data Browser" chapter of the Oracle Real User Experience User's Guide.

1.6 Adding Views to Dashboard

Release 12.1.0.7 allows you to add any view to the Dashboard (including customized views, see Section 1.5, "Creating Customized Views"). For more information about this feature, see the "Working With Dashboards" chapter of the Oracle Real User Experience User's Guide.

1.7 Editing Dashboard Items

In previous releases of RUEI, filters on dashboard items could not be edited in advanced mode. Release 12.1.0.7 allows you to edit dashboard item filters in advanced mode. For more information about dashboard features, see the "Working With Dashboards" chapter of the Oracle Real User Experience User's Guide and for more information on filters, see the "Working With the Data Browser" chapter of the Oracle Real User Experience User's Guide.

1.8 Obtaining the End-User IP address from TCP Headers

The reported client IP might not be useful if a NAT is used, and while the original client IP addresses can be discovered in HTTP headers (injected by a network device), it can also be discovered in TCP options headers. RUEI is now able to retrieve original client IP addresses from TCP headers. See the "Monitoring NATed Traffic" appendix of the Oracle Real User Experience User's Guide for information on obtaining the end-user IP address.

1.9 ADF Monitoring Modes

Release 12.1.0.7 provides various data collection options for monitoring ADF based applications, including the network data collection, the ADF monitoring Service and various hybrid combinations of the those two options. The hybrid options are particularly useful if your application consists of some components that are not ADF based. See the "Configuring RUEI for ADF Monitoring" chapter of the RUEI Installation Guide for more information on these options.

1.10 Deleting Identified Pages

In RUEI configuration screens a list of identified pages is shown for each configured application. It is now possible to discard this list to make it easier to check the impact of configuration changes. See the "Identifying and Reporting Web Pages" of the Oracle Real User Experience User's Guide for information on this feature.

1.11 Fusion Taskflow Reporting

To simplify monitoring of Fusion applications, Taskflow IDs in Fusion applications can now be mapped to human readable names.

1.12 Time Resolution for Functional Diagnostics

The diagnostics facility is now accurate to millisecond level resolution for function events so that events can be better isolated. The millisecond measurement is displayed after the timestamp.

1.13 KPI Notifications

KPI notification and escalation mail templates are improved in Release 12.1.0.7. The subject line is shorter to allow easier reading and the RUEI hostname, notification/escalation profile name and description have been added to the template. This helps distinguish between alerts where multiple RUEI reporters are deployed or where multiple notification and escalation profiles are configured.

1.14 User Management

When creating RUEI accounts in RUEI Release 12.1.0.7, you are prompted to specify the account type:

- User accounts are used for accessing the RUEI user interface.

- System accounts are used for accessing RUEI system services, for example if you use the ADF Monitoring Service.

1.15 Audit Logs

Additional user activities are tracked in RUEI audit logs, for example, password changes, SSL key management changes, and user accounts changes.

2 Installation/Upgrade Procedure

The installation procedure, together with the procedure to upgrade an existing RUEI 11.1 or 12.1.x installation to version 12.1.0.7, is fully described in the Oracle Real User Experience Insight Installation Guide.

Note:
Before attempting to install RUEI components on any system, make sure that you have applied the latest OpenSSL patches for your operating system using the appropriate commands (for example, yum update or up2date). Applying the latest OpenSSL patches helps improve the security of the system.

Note:
It is recommended that you check the availability of all hot fixes for the release to which you are upgrading, and apply (if relevant) before starting the upgrade procedure.

2.1 Upgrading User Accounts

Release 12.1.0.7 does not allow user accounts (as distinct from system accounts) to have the Enterprise Manager access role. When upgrading, non-system accounts that have this privilege will have that privilege revoked and a message will be displayed. You need to create new system accounts with the Enterprise Manager access permission as described in the Managing Users and Permissions chapter of the RUEI User's Guide.

2.2 KPIs based on the User Flow Success Ratio metric

The User Flow Success Ratio (txn-success-ratio) KPI metric was deprecated with the release of RUEI 12.1.0.3, however it was available in previous releases. This KPI metric is no longer available. If you are upgrading to 12.1.0.7 and you use this metric, note the following:

- Any KPIs based on this metric will be deleted.

- Historic data for KPIs based on this metric is not removed and can still be viewed.

- During the upgrade process a message similar to the following is displayed:

warning - Found unsupported KPI "My Category > My User Flow Success Ratio"
with metric "txn-success-ratio"
warning - This KPI cannot be converted and will be deleted

2.3 Exporting Report Data

With this release of RUEI some of the internally used field names for Report Export Data have changed. Review your export data setup to ensure that your reports display correctly.

Authentication for report exports uses RUEI user credentials and cannot be configured using Apache configuration files any longer. To continue using report data export urls:

1. Review each of the users listed in the /opt/ruei/.credentials file.

2. Create a RUEI user for each of the users noted from step 1. Each user must be given the Report Data Export role. Note that passwords are not retrievable, if you do not know the password for a user, give the user a new password.

3. Delete the /opt/ruei/.credentials file.

4. Delete the $RUEI_HOME/gui/.htaccess file.

2.4 Upgrading OnLoad Objects

This release of RUEI does not support wildcards in Browser JS Library (formally called OnLoad objects) paths. If you are upgrading, a warning will appear for each OnLoad object that contains a wildcard. Modify each application to ensure all paths are absolute. See the Identifying and Reporting Web Pages chapter of the RUEI User's Guide for information on defining Browser JS Library settings.

2.5 Preserving Session Diagnostic Data when Upgrading from RUEI Version 11.1

If you need to upgrade RUEI from release 11.1.x, and you want to preserve session diagnostics data, you must first upgrade to any RUEI 12.0.x release, and then upgrade to 12.1.0.7. This upgrade path ensures that your session diagnostic data is preserved.

3 Known Issues and Limitations

The following issues are known to exist with the release:

- Clickout to EBS performance dashboard
Session diagnostics supports clickout from selected functional URLs and certain dimensions to external diagnostics utilities.

With release 12.1.0.7, clickout to the EBS performance dashboard is no longer available. The restriction only applies to EBS performance dashboard, EBS is supported as an external utility.

- Vertical bar chart visualizations not available within dashboard items
Due to size constraints, the vertical bar chart visualization is only available for time-based dashboard items.

- External JavaScript files need to be downloaded within Replay viewer
If you are using the Internet Explorer browser within the Replay viewer, when clicking a link to an external JavaScript file, you are first prompted to download the external file. In addition, when replaying a page which includes a download hit file (such as an .exe or .rpm), you are prompted to save the file. This does not occur with Mozilla Firefox.

- Long dimension level values are truncated
All dimension level values (such as page names) are limited to 4000 bytes. Note that bytes are different to characters. Characters may consist of 1 to 4 bytes depending on the encoding used. With a limit of 4000 bytes, the values can contain 4000 ASCII characters, or up to 1000 4-byte characters. If a name is longer than this, it is automatically truncated.

- Mismatches between previewed reports and generated PDFs
Some characters are not rendered in the generated PDF file as they appear in the preview. This is because the preview facility uses locally installed client fonts, while the PDF generation facility uses the RUEI server installed fonts. The default font will cover most customer requirements. However, there are known issues with Asian and Eastern European bold characters. If necessary, you can install a suitable alternative font to resolve this issue. For further information, see the Oracle Real User Experience Insight Installation Guide.

- URL reporting
RUEI reports URLs in a human-readable format. This means the reported URLs, although they appear to be real URLs, cannot always be copied and pasted into the browser address bar. It is not possible to distinguish between the raw format (received by the Web server) and the more readable format (reported by RUEI). As a result, the following characters might receive a different meaning:, (comma), [, ], :, @, !, $, ', (, ), *, and +.

- Pages within the Replay Viewer
Application pages may not be available via the Replay Viewer within the Session diagnostics facility, or may appear garbled, if they are based on Rich Internet Applications (RIAs). Examples of RIA frameworks include Ajax, Curl, GWT, Adobe Flash/Adobe Flex/AIR, Java/JavaFX, Mozilla's XUL, OpenLaszlo, and Microsoft Silverlight. However, if the page contains JavaScript code, the JavaScript replay facility can be used to modify the rendering of replayed pages. This is described in section 8.2.19 of the Oracle Real User Experience Insight User's Guide.

- Overlapping or repeated tagging definitions
Specifying identification definitions, as well as functional error definitions, that overlap (or are identical) across multiple applications, suites, or services can lead to unexpected results. This restriction applies to page-naming schemes, and any configuration based on custom tags, custom functions, and response content.

- Service naming schemes within ruling facility
When a group and name source exist for both service group and name schemes, two levels can be delivered for each source resulting in 4-level service names.

- Users with application-specific permissions unable to view data within the All user flows group
Users who have only application-specific permissions cannot view generic user flows, even if these contain parts (such as conditions or triggers) that meet the user's authorization.

- Not all time periods available for non-generic user flow dashboard widgets
Non-generic user flow dashboard widgets (that is, those that are application, service, or suite specific) are only available when the selected period is the last hour or last 5 minutes. Selection of any other period results in these widgets reporting "N/A".

- User flow funnel dashboard widgets need to be re-created after upgrading
When upgrading to 12.1.0.1, existing user flow funnel dashboard widgets will no longer work. They must to be re-created (or existing ones edited) by selecting "User flow completion" as the data source, "User flows" as the View category, and "Funnel" as the view name.

- ORA-12805: Parallel Query Server Died Unexpectedly
This error can occur when executing a parallel statement using a partial-partition wise join, where the set of partitions accessed is pruned at runtime to no partitions or partitions without any segments.

This is caused by a known bug in Oracle Database 11.1 and a workaround is available. For more information, see Appendix G of the Oracle Real User Experience Insight Installation Guide.

However, Oracle recommends that you upgrade to database version 11.2.0.3 and download and install patch 13582702 available at the following location:

https://support.oracle.com/epmos/faces/ui/patch/PatchDetail.jspx?_afrLoop=33337295036267&patchId=13582702

4 Compatibility Issues

If you are upgrading from a previous release, you should be aware of the reporting differences highlighted in this section.

- Reporting of any error and frustrated pages as error pages
Previously, some pages with response return codes indicating an error (such as 400 and 500 series codes) were not reported as error pages if the response code was not tagged. Now, they are and will be reported as '(no value)'. In addition, error codes, including those when no response is returned, will also be reported as '(no value)'. More information is available in Appendix D of the Oracle Real User Experience Insight User's Guide.

- Session Diagnostics facility
As a result of improvements, the appearance of the Session Diagnostics facility has somewhat changed. Be aware that at least one search criteria must now be specified, and it is no longer possible to specify a criteria to sort the retrieved user records. More information is available in Chapter 4 of the Oracle® Real User Experience Insight User's Guide.

Wildcards are now supported for all search fields and more metrics will be displayed in the search result screen.

The following limitations are associated with the new Session Diagnostics facility and apply to all session diagnostics within All sessions and suites:

- Sorting is no longer possible

- Dropdown lists are not filtered internally

- Limited number of sessions returned (not paginated)

- Data Retention Level Adjustments
RUEI maintains data at several aggregation levels, whose retention is configured in days. If you have upgraded from RUEI version 12.1.0.3 or earlier, Oracle recommends that you reduce the aggregation level to 90 days.

The monthly cubes have many details, but display data per month. If you keep thousands of days worth of data, your disk allocation requirements will be massive (the size of dataset grows daily due to the elimination of the condense process) and the detail is only needed to display day to day tend analyses. If you want to compare data over a longer period (up to 12 months) , a retention level setting of 390 days is preferred. For more information on data retention policies and how to adjust them, see Chapter 12 of the Oracle® Real User Experience Insight User's Guide.

5 Bugs Fixed

The following bugs have been fixed in this release:

Table 1 Bugs Fixed in 12.1.0.7.4 Release

Bug Number

Description

20902799

BACKPORT BUG 20889783 - COPR IGNORES LOCK FOR PARTITION CLEANUP

21048417

BACKPORT BUG 20859660 - MONITORED PAGES INCLUDES PAGES REFERENCED BY DELETED KPI

21047288

BACKPORT BUG 20597566 - EXCEPTION THROWN WHEN SEARCH SESSION/METRIC WITHOUT FILTERS

20925807

BACKPORT BUG 20920356 - UXLINKSERVICE:GETLINKABLEAPMITEMS PERFORMANCE ISSUE

21054027

BACKPORT BUG 20661128 - SEARCH ON EMPTY VALUE IN SD

21068295

BACKPORT BUG 20635909 - GENERATING HSF FILES CAUSES LONG DELAYS WHEN THERE ARE

21075312

BACKPORT - "APPLICATION SPECIFIC HANDLING OF SESSIONS"

21147464

BACKPORT BUG 20030468 - RUEI SUPPORT FOR OAM 11G

21165557

BACKPORT BUG 21134821 - INCORRECT BASE HREF FOR REPLAY PAGES

21168306

BACKPORT BUG 21109898 - REQUEST TO RESTORE 'ALL TRAFFIC' METRIC DEPRECATED

21207739

BACKPORT BUG 20821944 - PROBLEM WITH MANUAL ORDERING

21271378

BACKPORT BUG 21246577 - KPI SQL DOES NOT FULLY ADOPT DB_CORE_DOP_KPI

21177884

BACKPORT BUG 21126589 - GET VERSION INFORMATION FROM STATUS SERVICE

21263025

BACKPORT BUG 21237470 - ORA-01795 WHEN TURNING ON AUTOMATIC RULE ORDERING WITH

20949414

BACKPORT BUG 20929952 - CANNOT ACCESS RUEI REPORT IF EMAIL SENT TO GMAIL/CHROME

21312396

BACKPORT BUG 20519046 - CORE DUMP ON KPI ALERT

21256005

BACKPORT BUG 21154145 - HITS WITH > 5000 MS END TO END TIME DON'T SHOW UP

21346583

BACKPORT BUG 21271537 - FIXES FOR BUG 21260703 ON RUEI SIDE

21321883

BACKPORT BUG 21223539 - INTERNAL ERROR (DOUBLE FREE IN MEMORY POOL MBUF POOL

21328067

SOME ASMON PAGES MISSING IN SAVEALL

21370031

BACKPORT BUG 21153193 - ERROR WHEN CREATING SSO APPLICATION

20721371

BACKPORT BUG 20636550 - SOMETIMES TWO PAGES BECOMING ONE IF SECOND IS GET ONLY

21395552

BACKPORT BUG 21253716 - CLICKING LOGOUT CREATES ADDITIONAL SESSION

21435592

BACKPORT BUG 20557599 - ADF APPLICATION PAGES NOT BEING SPLIT PROPERLY

21097499

BACKPORT BUG 20974287 - SPECIAL PROCESSING FOR FUSION APPS LOGIN

Table 2 Bugs Fixed in 12.1.0.7.3 Release

Bug Number

Description

20778002

BACKPORT BUG 20769412 - LOGFILE/DATA PROCESSING ARE ALERTING POST UPGRADE TO 12

20778311

BACKPORT BUG 20762761 - KPI PREREQUISITE IS MET, BUT KPI BEHAVES LIKE IT IS NOT

20716335

BACKPORT BUG 20691922 - ADD A PAGEVIEW METRIC FOR THE FILE LAYER_USERFLOW_OVERVIEW

20796426

BACKPORT BUG 20789135 - UNABLE TO START COLLECTOR

20841588

BACKPORT BUG 20804282 - REQUEST CONTENT NOT DISPLAYED IN FUNCTION DIAGNOSTICS

20842063

BACKPORT BUG 20561149 - DASHBOARD WIDGET Y-AXIS OFFSET WHEN INFORMATION MESSAGE

20851057

BACKPORT BUG 20821903 - ISSUE WITH REPORT AND DASHBOARD PERFORMANCE

20856582

BACKPORT :MODR FAILING POST UPGRADE 121072

20879398

BACKPORT BUG 20446086 - COLLECTOR DEADLOCK DURING SHUTDOWN

20503294

BACKPORT BUG 20351956 - CANNOT REPORT KPI TARGET DECIMAL VALUE

20874163

BACKPORT BUG 20863579 - IMPLEMENT A WARNING FOR FULL DISK ON STAND ALONE COLLECT

20886875

BACKPORT BUG 20857140 - INCORRECT CUSTOM DIMENSION IN BROWSE DATA

20881930

BACKPORT BUG 20881674 - NO 'REPLY BODY' IN APPSENSOR CONTENT DUMP OUTPUT

20889681

BACKPORT BUG 20889118 - EXCESSIVE LOG FILE SPAM BUT NO EVENT LOG ERROR ON COLLEC

20913628

BACKPORT BUG 20796814 - KPI_TO_EM.SQL FAILS

Table 3 Bugs Fixed in 12.1.0.7.2 Release

Bug Number

Description

20720510

BACKPORT BUG 20695970 - DATA PROCESSING LAGS, LOG FILE PROCESSING STOPS

20710487

BACKPORT BUG 20659655 - COLLECTOR SEGMENTATION FAULT 12.1.0.7.1 - HIGH BANDWIDTH

20710236

BACKPORT : BUG 20684907 - REQUEST HEADER CONTENT IS NOT REPORTED IN FUNCTION DIAGNOSTICS

20709332

BACKPORT BUG 20698480 - INTERNAL ERROR (SSL: ... NEGATIVE REFCOUNT)

20683918

BACKPORT BUG 20666567 - DATA AND LOG PROCESSING DYING / NOT KEEPING UP

20668241

BACKPORT BUG 20571743 - GET_FILE_LIST NOT RETURNING REPLAY FILES

20654903

BACKPORT BUG 20643117 - COLLECTOR SEGMENTATION FAULT 12.1.0.7.1 - SSL HANDSHAKE

20643415

BACKPORT BUG 20643124 - ADMINISTRATOR LOSES ADMIN RIGHTS WHEN EDITING SELF

20567631

BACKPORT BUG 20567094 - UNABLE TO REVOKE ADMIN PRIVILEGES IN RUEI

20553630

BACKPORT FOR BUG 20361451 - ISSUE WITH COLLECTOR MEMORY ALLOCATION

20553525

BACKPORT FOR BUG 20551065 - COLLECTOR LEAKS MBUFS

20544070

BACKPORT BUG 20401358 - CACHING RESOURCES NEEDED FOR GETPAGEDISPLAYPROPERTIES

20454801

BACKPORT BUG 20409265 - REPLAY "AVG USED" AND "AVG TIME SPAN" N/A

Table 4 Bugs Fixed in 12.1.0.7 Release

Bug Number

Description

16624009

RUEI SHOULD RESTRICT REPORT DROPLIST/SELECTION TO ONLY ITEMS IN FILTERED REPORT

18266331

ORA-08176: CONSISTENT READ FAILURE; ROLLBACK DATA NOT AVAILABLE ORA-02063

18550792

COLLECTOR RECEIVING TOO MUCH TRAFFIC

18608610

NON-SYSMAN ACCESS FROM RUEI TO OEM DB

18645646

WG__BIDATAKPI_PERIOD CONTAINS TRIPLET ENTRIES

18694498

SAVE AS EXISTING REPORT

18777232

UPGRADE TO 12.1.0.5: FIXED KPI FILTERS HAVE CHANGED

18796800

UPGRADE LOGS NOT INCLUDED IN HELPDESK REPORT

18811916

REPORTING ON SIEBEL APP SHOWS EXCESSIVE "NO VIEW", "NO METHOD", "NO APPLET"

18826066

RUEI: FORM ID NAME OFTEN DOES NOT MATCH HIERARCHY

18836831

COLLECTOR GRADUALLY BUILDS UP MEMORY USAGE UNTIL OUT OF MEMORY

18851239

MERGE RT_RTPAGE DY_VISIT SOMETIMES SLOWS DOWN TO 30 MINUTES

18851648

COLLECTOR OUT OF MEMORY WHEN ENABLING 'XPATH IN JSON' FOR CONTENT MESSAGES

18873957

KPI ALERTING ON DEGRADED SYSTEM

18874109

KPI NOT GETTING CLEARED IN EM -20391 (ORA-20391: [EVEM_SEV_SAME_AS_PREV: :SEVERI

18920465

OLD RUEI INSTALLATION GOT CORRUPTED

18920547

SOME KPIS ARE REPORTED EMPTY

18942546

EXCESSIVE NUMBER OF "(NO VALUE)" STRINGS APPEAR IN SESSION DIAGS FOR JDE SUITE

18991085

'CALCULATE' BUTTON IS MISSING FOR DATA RETENTION CONFIG PAGE

19032041

SIEBEL PAGES ARE NOT REPORTED CORRECTLY

19061619

MODR UPGRADE FACTS DOES NOT DISCARD REMOVED COLUMNS

19068887

COLUMN PROJECT_ID PRESERVED IN TABLE C_PROJECT_STATUS

19136111

KPI VALUE BASED ON PAGEVIEWS DROPPED BY HALF WHEN ADDING A SECONDARY PE

19233435

EBS POC - FORM NAME SHOWS (NO VALUE) FOR OA_HTML AND JTT FRAMEWORK

19268259

EBS - 'ACTION', 'INPUT' AND 'COMPONENT' DIMENSIONS NOT POPLULATED FOR FORMS

19271709

'USERID NOT FOUND OR NOT UNIQUE' WHILE QUERYING LDAP THROUGH RUEI

19276472

ORA-22835: BUFFER TOO SMALL FOR CLOB TO CHAR OR BLOB TO RAW CONVERSION

19279906

DATA PROCESSING HALTS AFTER DELETING APPLICATION IN RUEI

19303582

CANNOT DISABLE REPLAY

19313442

SHOW ENTER OR EXIT MAINTENANCE MODE IN EVENT LOG

19361963

COLLECTOR CRASHING : HTTP LOG HEADERS TOO LONG

19437772

XPATH IS NOT WORKING

19480698

EDITING IDENTIFICATION RULES AFTER UPGRADE CAUSES THEM TO BE REMOVED

19521457

COREDUMP IN COLLECTOR

19560862

MAKEDATABASE SQL ERRORS ARE SUPRESSED

19560953

ORA-00904: "OPTIONS": INVALID IDENTIFIER ORA-06512: AT LINE 883 ORA-06512

19577900

KEYPAGES CAN NOT BE REMOVED

19579868

SIEBEL PAGE-LOAD-TIME MISMATCHES WITH SIEBEL LOGS ITSELF.

19621197

NAMED CLIENT AND CLIENT LOCATION NOT POPULATED

19633790

INTERNAL ERROR WHEN EXPORTING A SESSION

19635801

12.1.0.1.3 TO 12.1.0.6 UPGRADE - RPM_POST_INSTALL RETURNS ORA-01839 DATE NOT VALID

19646361

CLIENT CERTIFICATE SSL_C_CN FIELD NOT ALWAYS FILLED

19724476

SSL NOT DECRYPTED AFTER UPGRADE TO 12.1.0.6

19844359

PROCESSING ERROR : ORA-01792: MAXIMUM NUMBER OF COLUMNS IN A TABLE OR VIEW

19880607

"OBJECT PERFORMANCE AND APPLICATION HITS" GRAPH MOUSEOVER ERROR

19886945

BI DATA WG__BIDATAKPI_MASTER DOES NOT CLEAN UP BASED ON RETENTION SETTINGS

19899430

CANNOT ADD ETH2 ON REMOTE COLLECTOR

20030983

ISSUES WITH MARKING A PAGE AS KEY PAGE.

20047991

SESSION REPLAY INFORMATION UNAVAILABLE FOR SIEBEL SESSIONS

20093050

SBL - PAGE-LOAD-TIME IS TOO HIGH FOR A PAGEVIEW

20107372

SESSION WITH LONG HEARTBEAT TIMES BROKEN UP

20136868

ORA-01722 WHEN NAVIGATING TO DATA PROCESSING STATUS

20148387

SLOW FUNCTION - FUNCTION DIAGNOSTICS: END TO END TIME (MS) REQUIRED

20170997

CLIENT BROWSER IS REPORTED AS MOZILLA 4.0 WHEN ACTUALLY IT'S A JAVA CLIENT

20193699

RUEI FRAMEWORK EXCEPTION NOT SHOWING EXPECTED BEHAVIOR FOR SIEBEL

20292040

EXCEL REPORT DATA EXPORT FAILS FOR SPECIFIC TIMEFRAMES

6 Product Documentation

The latest version of the product documentation is available via the link below:

http://www.oracle.com/technetwork/documentation/realuserei-091455.html

7 Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.

Oracle Real User Experience Insight, 12c Release 6 (12.1.0.7.4) for Linux x86-64

E65332-01

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This software or hardware and documentation may provide access to or information about content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.

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Copyright Notice

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License Restrictions Warranty/Consequential Damages Disclaimer

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Warranty Disclaimer

The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing.

Restricted Rights Notice

If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable:

U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government.

Hazardous Applications Notice

This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.

Trademark Notice

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group.

Third-Party Content, Products, and Services Disclaimer

This software or hardware and documentation may provide access to or information about content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.

Alpha and Beta Draft Documentation Notice

If this document is in preproduction status:

This documentation is in preproduction status and is intended for demonstration and preliminary use only. It may not be specific to the hardware on which you are using the software. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to this documentation and will not be responsible for any loss, costs, or damages incurred due to the use of this documentation.

Private Alpha and Beta Draft Documentation Notice

If this document is in private preproduction status:

The information contained in this document is for informational sharing purposes only and should be considered in your capacity as a customer advisory board member or pursuant to your beta trial agreement only. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described in this document remains at the sole discretion of Oracle.

This document in any form, software or printed matter, contains proprietary information that is the exclusive property of Oracle. Your access to and use of this confidential material is subject to the terms and conditions of your Oracle Master Agreement, Oracle License and Services Agreement, Oracle PartnerNetwork Agreement, Oracle distribution agreement, or other license agreement which has been executed by you and Oracle and with which you agree to comply. This document and information contained herein may not be disclosed, copied, reproduced, or distributed to anyone outside Oracle without prior written consent of Oracle. This document is not part of your license agreement nor can it be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates.

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