Viewing Change Management Tickets

To view a CM ticket:

1. Log in to Oracle Advanced Monitoring and Resolution.

   The Oracle Advanced Monitoring and Resolution Home appears.

2. Click the Advanced Monitoring tab.

   The Advanced Monitoring page appears.

3. From the Change menu, select Change.

   The Change Management page appears.

4. Select a CM ticket to view using any of the following methods:

   • The Change Management page displays a list of CM tickets pending action from which you can choose. Click the ticket number or View.

   • Use the Search feature as described in Searching Change Management Tickets. From the Ticket Search Results area, click the ticket number or View.

   The CM ticket page appears with the selected CM ticket information.

5. Review the information on the CM ticket page as required.

   Note:

   If any of the CIs associated with the CM ticket are deleted since the ticket was created, then the CI name will have a line through its name. Click the callout icon beside the CI name to view the following information about the deleted CI:

   • UUID

   • Name and deletion date

   • IP Addresses

   • Location

   • Customer Name

   • Service Provider Name

   For information about deleting CIs, see Using the CMS Browser.

6. Select the WorkLog tab from the top of the CM ticket page.

   The WorkLog page appears.

7. Review the information on the Worklog page as required.

8. Select the Attachments tab from the top of the CM ticket page.

   The Attachments page appears.

9. Review the attached files on the Attachment page as required.