Viewing Incident Tickets

Use this procedure to view an Incident Ticket.

1. Log in to Oracle Advanced Monitoring and Resolution.

   The Oracle Advanced Monitoring and Resolution Home appears.

2. On the Advanced Monitoring tab, select Search IM Tickets from the Incident menu.

   The Search IM Ticket page appears.

3. From the Search IM Ticket page, search for Incident tickets as described in "Searching Incident Tickets".

4. To view an Incident Ticket, locate the Incident Ticket, then click View.

   The View IM Ticket page appears for the selected Incident Ticket with the WorkLog subpage open.

5. Review the information on the View IM Ticket page as required.

6. Select the following subpages and review the related information.

   • Ticket Detail

   • Eventlog

   • Attachments