Searching Problem Management Tickets

Use this procedure to search for PM Tickets. The displayed results depend on your role within Oracle Advanced Monitoring and Resolution.

To search for a PM Ticket:

Log in to Oracle Advanced Monitoring and Resolution.

The Oracle Advanced Monitoring and Resolution Home appears.
Click the Advanced Monitoring tab.

The Advanced Monitoring page appears.
From the Problem menu, select Search PM Tickets.

The Search PM Ticket page appears similar to Figure 6-1, depending on your privileges.

Figure 6-1 Search PM Ticket Page

From the Search PM Ticket page, you can use any of the following criteria to search for a PM Ticket:

Search Criteria	Description
Ticket ID	PM Ticket ID
Summary	PM Ticket summary
Related External ID	Reference ticket ID from an external ticketing system
Related Incident ID	Related Incident ticket ID if applicable. Note: You must have appropriate privileges to view this option.
Date Type	From the Date Type list, select the type of date by which you want to search.
Time Frame	Select a predefined time period within to search.
Begin Time	Use the Calendar icon to select a start date to create a time period within which to search.
End Time	Use the Calendar icon to select an end date for the time period within which to search.
Priority	Priority of PM Ticket
Ticket Status	From the Ticket Status list, select the status of the PM Ticket or select All to search for PM Tickets of all status.
Resolution Code	Reason for resolving PM Ticket. Note: This option is available for tickets with a Resolved or Closed status only.

Click SEARCH.

The processing time for any search varies depending on the size of the data file being searched. To decrease processing time, narrow the search by using multiple search fields.

Oracle Advanced Monitoring and Resolution displays the results in the Ticket Search Results table.
Re-sort the results by clicking the Ticket ID column or the Creation Date column.