Generating Event Reports

Use this procedure to generate an event report from selected event criteria. The event report contains critical information about the event such as the target CI that caused the event, error message, time of event and so on. Event reports provide visibility into service-level activity across your network. Event Reports require user input and can be generated in several formats such as Excel and CSV.

To generate an Event Report:

1. Log in to Oracle Advanced Monitoring and Resolution.

   The Oracle Advanced Monitoring and Resolution page appears.

2. Click the Advanced Monitoring tab.

   The Advanced Monitoring page appears.

3. From the Reports menu, select Event Reports.

   The Event Reporting page appears.

4. On the Event Reporting page, decide whether you want to search events by Incident Ticket Number or Event Attributes.

5. If searching by ticket number, enter the number of the Incident Ticket for which you want to search for associated events.

6. If searching by attributes, enter the appropriate search criteria from the available fields; then click SEARCH.

   Note:

   The processing time for any search will vary depending on the size of the data file being searched. To decrease processing time, narrow the search by using multiple search fields.

7. The Event Reports page displays all events that are associated with the search criteria you entered. The page displays the following fields for each event:

   • Hostname

     Identifies the target CI from where the event originated

   • First/Last Occurrence

     Indicates the time stamp of when the event first and last occurred

   • Cleared

     Indicates he time stamp of when the event was cleared

   • Tally

     Indicates the number of occurrences for the event.

   • Severity

     Indicates severity of event. Severity 0: Clear, Severity 1: Indeterminate, Severity 2: Warning, Severity 3: Minor, Severity 4: Major, Severity 5: Critical.

   • Ticket ID

     Identifies the unique ID assigned to each event ticketed as an Incident

   • Summary

     The summary text for the Event Log entry

8. You can click the + (plus) sign for additional details on the reported event.

9. Repeat the steps as required to generate another event report.