This chapter provides some troubleshooting tips. Contact your JD Edwards EnterpriseOne system administrator if you need help with applying these tips. If you have issues that cannot be resolved by the following troubleshooting tips, enable JAS debug logging and contact Oracle Global Support.
The related information framework isn't available for this application form.
Verify that:
A record exists in P952332 for the logged in user or role, environment, current form, and application version, and that the Product Type is Generic URL.
The Hide Related Information option on the EnterpriseOne Menu User Preference area is cleared.
The related information framework is available for the application form, but the option to create a new Generic URL tab is not available.
Verify that the current logged in user is granted allow create access for the current form, application version, environment, and Generic URL type in the P952332 application.
The generic URL tab is available to the user, and the user can inspect the details of the URL tab, but the user cannot change or delete the URL tab.
Verify that Editor permission is granted for the user (or role or *Public) in the P952335 application.
When validating a generic URL before saving it, this popup message appears, and the URL cannot be saved as a tab.
"Validation Failed: This Web page cannot be embedded because of possible connection, security, or copyrights issue."
Some URLs cannot be embedded safely, and the JD Edwards EnterpriseOne system identifies these URLs and prohibits saving these URLs. Change the URL and try again.
When creating a new URL, the following message appears:
"Please fill out URL field with a valid URL."
Enter a valid URL in the URL field. Valid URLs start with "http://" or "https://".
A generic URL tab was created for a website that can no longer be opened, and the user cannot access the tab page to remove the tab.
The system administrator can remove the tab using the P952334 application. The system administrator must know the name of the tab, the user who created the tab, and the form and version the tab is on.
Many tabs were created for the same form, but some of the tabs do not appear in the Related Information Application Framework for that form.
When there are too many tabs to display within the framework, icons for left and right scrolling are available on the Related Information toolbar allowing users to scroll to a tab. An icon that provides a drop-down list of all tabs is available on the Related Information toolbar.
In Release 9.1, after selecting the Override Parameter option, the user decides to change the original URL, but that URL is not available.
Clear the Override Parameter option. The original URL appears and is editable.
(In Release 9.1 Update 2) After selecting the Dynamic Link option, the user decides to change the original URL, but that URL is not available.
Select the Static Link option instead of the Dynamic Link option. The original URL appears and is editable.
After mapping a contextual parameter, the user wants to reset the parameter back to the original default mapping.
Change the corresponding mapping option back to remain as.
User cannot map a contextual parameter to a grid cell.
Contextual parameter on a grid cell is not supported.
When working with OBIEE objects, a user receives a message indicating that OBIEE content cannot be displayed in an iFrame.
The JD Edwards EnterpriseOne system administrator should disable iFrame busting. See "Disabling iFrame Busting" in the JD Edwards EnterpriseOne Tools System Administration Guide.