9 Troubleshooting the Installation Process

This section contains the following topic:

9.1 Log Files

One of the first things that you should do when an installation finishes-whether successfully or not-is to examine the log files. Not all errors are propagated up to OUI where the main Graphical User Interface can display an error message box.

Open OUI log files in a text editor and search for these words:

  • SEVERE - This indicates that an error occurred that should not be ignored.

  • Exception - Some of these may be ignored. You have to determine if they are serious enough to warrant concern. For example, an exception that occurs when copying a file may not be of concern to you because you will not run the Development Client's functionality that uses that file. If you are in doubt whether or not you can ignore an error, contact Oracle's Global Customer Support.

9.1.1 Development Client

Because the Development Client's installer runs as a 32-bit program, its installation logs on 64-bit versions of Microsoft Windows are located at:

C:\Program Files (x86)\Oracle\inventory\logs

On 32-bit versions of Microsoft Windows, the installation logs are at:

C:\Program Files\Oracle\inventory\logs

When the installation completes, the logs relevant to the current installation are copied to the directory

<Oracle_Home_dir>\cfgtoollogs

For example:

c:\E910\cfgtoollogs

Additional logs are located in subdirectories under:

<Oracle_Home_dir>\cfgtoollogs

For example:

c:\E910\cfgtoollogs\oui

9.1.2 OEE Local Database

The log for OEESetup.exe which spawns the OEE database installer (OUI) is c:\OEEInstall.log.

Because the 11.2 OEE installer runs as a 64-bit program, its installation logs on 64-bit versions of Microsoft Windows are located in this directory:

C:\Program Files\Oracle\inventory\logs

On 32-bit versions of Microsoft Windows, the installation logs for 10.2 OEE are located in this directory:

C:\Program Files\Oracle\inventory\logs

When the installation completes, the logs relevant to the current installation are copied to this directory:

<Oracle_Home_dir>\cfgtoollogs

For example:

c:\Oracle\E1Local\cfgtoollogs

Additional logs are located under:

<Oracle_Base_dir>\cfgtoollogs

Where <Oracle_Base_dir> is the parent directory of the E1Local directory. For example:

c:\Oracle\cfgtoollogs

Note that this cfgtoollogs directory is at the same level as the E1Local directory.

9.1.3 SSE Local Database

The log for DotNetSSESetup.exe which kicks off the .NET Framework and SSE database installers is located in this directory:

  • c:\DotNetSSESetup.log

The SSE database installer runs as a 32-bit program so its logs on a 64-bit version of Windows are in this directory:

C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG

On a 32-bit version of Windows, the logs are located in this directory:

C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG