12 Systems

This document contains the following topics:


The Systems tab is visible only to:
  • Customer User Administrators (CUAs)

  • Users with at least one hardware support identifier (SI) and View Asset privileges in their profile

  • Users with active targets associated with the hardware or software SIs in their profile

12.1 Systems, Targets, and Configurations

A system is a manageable entity such as a database, an Oracle E-Business Suite installation, or an application server. A system can contain other systems and targets, which are the lower level items such as an OC4J (part of an application server), an Enterprise Manager Agent, a host, or the components which make up the Oracle E-Business Suite installation.

The Systems region displays all of the systems on which the configuration manager is running. You can customize the Systems region to display different columns, filter the list of systems, group systems by attributes, or search across systems. You can also mark individual systems as Favorites for filtering and quick access through the Favorites menu. You can use PowerViews with systems and create service requests (SRs) on the Systems page. The configuration data which is collected for a system can be used to find problems or be used by Support to help diagnose and resolve issues.

You can select a system to drill down into the Systems dashboard.


For effective administration, you should have administrator privileges for the SI used to register and upload configuration manager collected information. For information about how to deactivate, delete, remove, and reactivate a system or target, see the following note:


By default, when you install the configuration manager collector in an Oracle home and as you add collectors to each Oracle home, the collector uploads the configuration information to Oracle. This information is used to derive the logical relationship between targets, which is then used to create a logical grouping presented as a system in the Systems region of the Dashboard tab. A system is composed of manageable entities, called targets. System names typically end in an underscore followed by letters that identify the system type, for example, _dbsys for an Oracle Database system or _wbl for an Oracle WebLogic system. Target names typically include the short name. For example, A1332DIS_apps_cm is an Oracle Concurrent Manager target. Each target contains a configuration, which contains categories of items. Each item has a name and one or more properties. A system can contain other systems. For example, an Oracle E-Business Suite system contains an Oracle Database system.

You can also configure the OCM collector in "disconnected" mode. In this mode, a file with the configuration data must be manually uploaded to a draft SR.

Oracle E-Business Suite can contain an Oracle Real Application Clusters (RAC) installation, which is also a system. It also contains an Oracle Concurrent Manager target, which has a configuration shown in the target's details region. This configuration contains the category Workshifts for Concurrent Managers. In that category is a table of Application IDs with values for a set of properties.


If you have edit privileges on the systems, you can edit the system's name to something more meaningful. This name will also appear to other users with access to the system or target.

12.1.1 Systems Region

Note: Configuration manager collectors must be deployed to populate the Systems region with data.

The Systems region lists all systems associated with the SIs listed in your profile, up to a maximum of 2000 systems. You can use the Search feature, the Advanced local filter or PowerViews to locate the systems that you are interested in.

From the Systems region, you can select a system to drill down to detailed information about the system. For example, drilling down on an Oracle E-Business Suite system enables you to view the contents of that Oracle E-Business Suite system, including SRs, system details, and related Knowledge Base articles.

System Details Region

When you drill down on a system in the Systems region, the System Details region displays the component targets that make up the selected system. From the System Details region, you can drill down on an individual target to display details for that target.

12.1.2 Targets Region

Note: Configuration manager collectors must be deployed in order to populate the Targets region with data.

The Targets region lists targets that are part of the systems associated with your SI. The Targets region enables you to access targets directly from the Dashboard page without having to drill down into a specific system. This provides you with instant access to target information such as the host on which it is located, the target home location, or which targets are not currently part of a system. You can also deactivate targets directly from this region if you are the administrator of the SI to which the collector is associated.

The Targets region displays all of the individual components that configuration manager collectors discover, such as OC4J (part of an application server), an Enterprise Manager Agent, a host, or the components which make up the Oracle E-Business Suite installation. You can set up the Target region to display a variety of columns, search for a named target, filter the list of targets, or group targets by attributes. You can also mark important targets as Favorites for further filtering and quick access through the Favorites menu. Additional features are available for working with PowerViews and exporting the table. The configuration data that is collected for a target is useful for finding problems or by Support to help diagnose and resolve issues.

The Targets region is limited to displaying 2000 targets. You can use the Search feature, the Advanced local filter or PowerViews to locate the targets you are interested in.

The Targets region enables you to view a snapshot of a target at a given point in time and to compare a historical snapshot with the current snapshot or another historical snapshot.

Drill down to an individual target's page to go directly to either the host target that this particular target is located on, or to the Oracle home target where this particular target is located. An Oracle home is particularly useful because it contains applied patch information.

Typically, you can browse the details of a system, and then browse the details of a target in that system. You might decide to make that target a favorite, and then access it at any time from the Favorites menu.

12.1.3 Configuration Region

When you drill down on a system or target, you can see the current configuration settings in the Configuration region.


Some systems do not display configuration information and therefore do not display the Configuration region.

You can also see the configuration settings as they were at a prior point in time, compare configuration settings between two points in time, and see configuration changes over a period of time. These features are helpful in pinpointing configuration setting changes that may have contributed to a problem.

12.1.4 Working With Systems and Targets How do I view system and target configurations?

You can find a specific system configuration within the Systems region and you can find a specific target configuration within the Targets region. The Systems and Targets regions are available from the Dashboard and Systems tabs.

A useful way to locate a specific system or target from these regions is to use the grouping or search filters. After you have located a system or target, you might decide to make the system or target a favorite so that you can access it quickly at any time directly from the Favorites menu.

After you have selected a specific system or target, you can view the configuration settings by drilling into that system or target configuration. How do I use the configuration to diagnose a problem?

Sometimes a recent configuration change can cause an issue with your system. You can check the configuration changes that occurred by drilling down into the specific system or target of interest. From within the Configuration region, you can compare today's configuration to a configuration on a date when the system was working correctly. To compare configurations:

  1. In the Configuration region, from the Compare menu select Latest with Another Date.

  2. Select a date from the calendar that appears, then click Apply Date.

    If there was no collection on the date that you selected, the collection on the closest possible date is used.

    On the left is a list of categories, and on the right is a list of items that have some differences. Categories that are disabled have no changes. How do I find a system or target?

If you can't find a system or target, have you seen it in the past? Could it have been deactivated? Maybe the Oracle home was upgraded and there is a problem with the collection? First look at the Settings > Manage (or View) Deactivated Collections table. If it is not there, check to see if it was renamed. Otherwise you might look on the Collector tab for the FAQ document for the collection manager. How do I remove targets no longer in use?

Note: Ensure that all SRs associated with the target have been closed. To deactivate a target, you must be the Customer User Administrator (CUA) for the SI that was used to upload the target.

  1. Select the target in the Targets region. The context menu appears.

  2. Select Other Actions.

  3. Select Deactivate Target. Why does my system not appear in the Systems region?

When the collector performs an upload, systems are generated on the repository side. When a system does not show up, look for these possible causes:

  1. For a database, iAS, and Oracle E-Business Suite, make sure that the database instrumentation ran and a collection was performed. The steps are described in the Oracle Configuration Manager Installation and Administration Guide, available from the Collector tab.

  2. The collector was not installed in the correct Oracle homes. Consult the Oracle Configuration Manager Installation and Administration Guide, available from the Collector tab.

  3. No system is generated for the upload (for example, host).

  4. The upload was performed by a user with multiple SIs, but the upload was not associated with an SI. Ask the user to check the Message Center at the top of the window for Associate Collectors messages. See the "Message Center" help for more information.

  5. Check for errors in the log files under the ORACLE_HOME/ccr.logs file.

Note: You can only see systems associated with the SIs in your user profile. To view your profile, select the Settings tab, then select My Account to verify whether the SI is listed. If not, enter the SI, then click Send Request. Can a system or target be restricted to some users?

A single system or target cannot be hidden from other users who have visibility for the SI. However, the CUA can remove a user from an SI, which will remove access to the systems and targets within that SI. What is the Lifecycle property?

Lifecycle is a property that you can specify for systems and targets. It enables you to filter many views, including health recommendations, according to the lifecycle stage of the target. You can specify one of the following stages:

  • Mission Critical

  • Production

  • Stage

  • Test

  • Development

  • Not Specified

For example, many customers are not interested in seeing health recommendations for Development systems.

All targets associated with a system will inherit the lifecycle of the system, when set. It is also possible to override this inheritance for a specific target. The last lifecycle stage set for a target is displayed. Who can set the Lifecycle property?

Any Customer User Administrator (CUA) can set or unset the Lifecycle property for a system or target.

If you have owner or update privileges for a system or target you can set or unset the Lifecycle property for that system or target from the System Overview region. How do I set the Lifecycle property for multiple targets and systems?

To set the Lifecycle property for multiple targets and systems:

  1. Within the Targets or Systems region, click the left side of any rows to select multiple rows.

  2. When you have all of the targets or systems selected for which you want to set a the Lifecycle property, click Other Actions in the toolbar for any of the selected rows, then select Edit Properties.

  3. In the Edit Properties dialog that appears, select one of the following lifecycle options, then click Save:

    • Mission Critical

    • Production

    • Stage

    • Test

    • Development

    • Not Specified

  4. To see a summary of the existing Lifecycle values for the targets or systems that you selected and for which you are the CUA, click Show Existing.

    Note: The counts only include systems or targets from the selected list for which you are the CUA

  5. Follow the prompts to confirm your selection. Depending on how many targets or systems you selected, the operation can take more than 10 seconds and up to a minute.

  6. When the operation is complete, a message appears in the My Oracle Support message bar at the top right of the page. The message indicates whether the operation was successful or if an error prevented changing the Lifecycle property on some or all of the targets or systems.

To review the Lifecycle property after making changes, do one of the following:

  • Ensure that the Lifecycle column is visible for the applicable target or system region, by clicking Edit on the left of the region table header.

  • Open the target or system detail page directly, then view the Target Overview or System Overview region, where the Lifecycle property is displayed. What happens to member targets associated with a particular system if I set the Lifecycle property on that system?

All member targets associated with a system inherit the latest Lifecycle set for the system. Targets associated with more than one system can have only a single Lifecycle attribute.

To make the Lifecycle property for a single target different from that of its 'parent' system, first set the system Lifecycle property, then override it on the individual target by selecting the Target and editing its Lifecycle property. What is the difference between a target and a system?

A system is a collection of targets that form one logical group. System names typically end in an underscore followed by letters that identify the system type, for example, _dbsys for an Oracle Database system or _wbl for an Oracle WebLogic system. Target names will typically include the short name (for example, A1332DIS_apps_cm is an Oracle Concurrent Manager). How do I determine the value of a configuration item on a specific date?

Go to the target of interest. From the Configuration region, select Change History from the Action menu, then choose the date for which you wish to view the configuration. You can view any date between today and the date of the first collection.

If you choose a date on which no collection occurred, you will see the latest prior collection date. Typically this means that the requested date had no changes, so the values on the requested date equal the displayed date. Because collections occur only when a change is detected, the dates shown represent the occurrence of changes, and therefore collections. How do I determine whether a value in a configuration changed?

Go to the target of interest, then select Compare from the Action menu to perform a comparison. After choosing the date range, you will see only categories of items that have differences. Other categories will be disabled.

You cannot search within a configuration. If you have a large category of items and want to find one item, right-click, then copy and paste the table into a spreadsheet or document. The table is also sortable.

12.2 Patch Recommendations

For information about the Patch Recommendations region, see the What is the Patch Recommendations region? section of the Patches and Updates help.

12.3 Health Recommendations

This section describes health recommendations and health recommendation suppression.

12.3.1 About Health Recommendations

Note: The Health Recommendations region is available only when you use the configuration manager collector. See the Collector tab for information on how to take advantage of collections.

The Health Recommendations region displays health check information for all of your systems on which the collector has run, for which recommendations have been found, and which are not currently suppressed. Health checks alert you to potential problems based on your uploaded configurations. New and updated checks are released on a regular basis. Review the health checks for your systems periodically and follow the recommendations. You can suppress the health check if you feel it is unnecessary or wish to defer it to a later time.

The Health Recommendations region is also available when you drill down to a system or target. In this case, the region displays information only about the selected system or target.

From the Health Recommendations region, you can drill down to the Health Recommendations page to see the details of health recommendations. The Health Recommendations page is limited to 2000 recommendations. You can use filters to find the recommendations that you are interested in. Why is my Health Recommendations region empty?

The Health Recommendations region may be empty for the following reasons:

  • No health recommendations have been identified for the target configurations that you have uploaded.

  • There are currently no health checks available for the target types for which you have uploaded configurations. My Oracle Support currently has health checks available for Oracle Database, Middleware, Oracle E-Business Suite, Oracle Enterprise Manager, Siebel, PeopleSoft, and JD Edwards.

  • You have a PowerView filter set that is affecting the display of target information. How can I turn off the recommendations?

To turn off, or suppress, a recommendation, select a recommendation in the Health Recommendations table, then click Suppress.

Recommendations are automatically removed after the problem is resolved. After the collector uploads a new configuration, the configuration is analyzed and, if the correction is found, the recommendation will no longer appear as a problem. The default collector uploads configuration changes daily. The analysis is complete when a change is detected. If you suppress a specific recommendation and Oracle determines it is resolved, then the recommendation is cleared and the suppression is hidden. If the recommendation appears in the future, the suppression will still apply. If you suppress an entire check or target, this will continue to stay in effect even if no targets or checks apply. Why does nothing happen when I select a Health Recommendation?

Typically, if you select a row in the Health Recommendation table the detail is shown below. If the area is not shown, you might have reduced the size of the region to close to zero. Drag the resize handle in the bottom middle of the window up to display the detail area. The detail area provides advice to change a configuration property or adjust your installation. (For example: increasing a default value for the SGA, using more than one redo log on a database, or applying a best-practice rule such as enabling database auditing). The details provide reasons for each item and, when appropriate, a link to a Knowledge article or to a patch. When will health checks clear after I fix the problem?

If you perform multiple changes in a day, rerun the configuration manager collector manually to view the most recent Health Recommendations information.

Health Check execution is performed on a queued basis so there may be a lag between when you upload your updated configuration and when the Health Recommendation is refreshed. The refresh will occur within 24 hours of your configuration upload. Therefore, any violations fixed by changes to the system are reflected after the system collection occurs. If you want to verify the fixes immediately, you can trigger the collector to perform a collection by running the collector manually. If you do not rerun the collector manually, changes can take up to 48 hours to appear.

Refer to the Oracle Configuration Manager Installation and Administration Guide to learn how to perform a manual collection for each platform:


Links to collector documentation are available on the Collector tab. How do I see which targets are impacted by a specific check?

Use the tables Group By feature. Click the icon in the top left of the table and choose Group By Health Check. Now you can see all targets impacted for each recommendation. How do I see checks for only one type of target, such as the Database?

Use the tables Group By feature. Click the icon in the top left of the table and choose Group By Target or Group By Type. Now you can view a grouping by each type impacted for each recommendation. If you want to see only a subset of types, use PowerView. Create a new filter with the Type filter and choose the types of interest. When I do multiple select, sometimes I can't choose Suppress.

If you have Group By turned on, then you have probably selected a group header. The table does not know how to handle selecting the group header. Unselect that row (using the Control key held down) and the Suppression options will become available. What does the Certification Check Failed message mean?

If you receive a Certification Check Failed message, Oracle has detected a non-certified configuration for this system or target. More information is available in the Information Health Check section. Within the health check you typically have the option to view certified configurations. Click View Certified Configurations to open the Certify application to view alternatives which are certified.

Note: If you do not have the configuration manager release 10.3.4 or higher installed and your product and platform combination is not certified, you may not see the Certification Check Failed message. What are the Severity, Task/Intent, and Lifecycle classifications?

Each health recommendation contains a Severity, Task/Intent, and Lifecycle classification to help you understand the context in which the recommendation occurred.

The Severity classification indicates the relative seriousness of the recommendation and the urgency to which it should be remediated:

  • Critical: The issue has the potential to cause a system crash or failure or a severe security issue.

  • Warning: The issue can lead to instability in the environment.

  • Informational: The best practice advice should be considered as part of future system maintenance.

The Task/Intent classification indicates the context in which the recommendation exists. It relates the recommendation to the tasks typically performed throughout the lifetime of the Oracle product. The Task/Intent categories are Availability, Certification, Configure, Install, Patching, Performance, Scalability, Security, Support Policy, and Upgrade.

The Lifecycle classification indicates the lifecycle status of the associated target. It conveys whether the target is located within a Production, Stage, Development, or Test environment. If the lifecycle of a target has not been set, the value is "Not Specified".

You can use a combination of the Severity, Task/Intent and Lifecycle filters to limit the set of recommendations that you see. You can further refine the set returned by using the Recommendation, Target Name or Target Type search filter. You can also use the PowerView filters to limit the view. What are Health Recommendation discussions?

Health Recommendation discussions are discussion threads on the Community tab that enable you to view and share feedback, tips, and workarounds as well as view replies from Oracle Support staff and other experts.

When viewing the details for a health recommendation, you can see comments that others have made about that health recommendation, enter your own comment, or start a discussion on the health recommendation if one does not already exist.

Click Read All to view all of the replies in a discussion. How do I subscribe or unsubscribe to a discussion?

In the Health Recommendation Details area, to subscribe to a discussion click Subscribe to Discussion at the bottom of the discussion region. To unsubscribe to the discussion, click Unsubscribe. On the Oracle Community site, to subscribe to a discussion, while viewing a discussion click Subscribe Discussion in the Actions region. To unsubscribe from the discussion, click Unsubscribe Discussion.

If you subscribe to a discussion, you will receive e-mail notifications for that discussion.

For more information about subscribing, see the "Community" help. What is Sustaining Support?

Many Oracle products provide sustaining support. Sustaining support provides technical support for as long as you operate your systems, including access to Oracle's online support tools, knowledge bases, preexisting fixes for your solution, and assistance from technical support experts.

For more information about Sustaining Support, see the Lifetime Support Policy. Why should I get Extended Support?

With Extended Support, you have the freedom to upgrade on your timetable. It provides you with an extra three years of support for specific Oracle releases for an additional fee. You benefit from the security of knowing you can expand your systems when the time is right.

For more information about Extended Support, see the Lifetime Support Policy. What if I want to focus on health recommendations for production systems permanently, and ignore stage, test, and development systems?

To do this, establish a target lifecycle for each of your targets and systems then use Suppression to confine all of your health recommendation activities to production systems.

Note: It is important to keep the target lifecycle designations for your targets and systems up to date. Neither My Oracle Support nor Oracle Configuration Manager (OCM) knows automatically the intended lifecycle of a system. For more information about suppression, see "Suppress Recommendations". How do I quickly find a specific health recommendation, or a health recommendation for a specific target?

To find a specific health recommendation or a health recommendation for a specific target:

  1. At the right hand end of the filters row of the main Health Recommendations page, select Health Recommendation or Target Name from the menu.

  2. Enter all or part of the recommendation title or target name in the text entry box, then click Search. The table displays the recommendations or targets (depending on which you selected) matching your entry. Where can I find details about a specific health recommendation and what do I do next?

To find details about a specific health recommendation, select a single health recommendation in the table on the Health Recommendations page. The pane below the table will display all the available details for the selected recommendation, including:

  • A header with all its attributes

  • Key attributes of the target where the recommendation was detected, including lifecycle (if set)

  • An explanation of the recommendation's risk

  • A full explanation of the recommendation itself, with detailed instructions.

The right-and side of the pane will also display comments others have made about the selected health recommendation. You can contribute comments if you wish.

12.3.2 About Health Recommendation Suppression

Suppression is a tool that helps to hide health check recommendations that you do not want to deal with right now. Suppression is a user-level setting, and does not affect users who can view the same health information.

Note: If all of the health checks are suppressed, the counts in the chart will be zero. Click View the Suppressed Health Check to view suppressed health checks. How do I use Suppression?

Suppression is a way for you to either temporarily or permanently hide a health check which does not matter to you, all checks for a specific target (such as a Development system), or a specific health check found on a specific target (referred to as a recommendation). Suppression reduces the number of recommendations which appear in the dashboard Health Recommendations region, and in the Health region found on the target pages.

There are four types of suppression:

  1. Suppression of a specific recommendation means you will not see this check for this target. This is the smallest type of suppression. One check for one target. So, you might suppress a check for a Development target, but keep it active for a Production target. Being the smallest type of suppression, it can be over-ridden by the other two types of suppression. When this is done, this removes the recommendation suppression.

  2. Suppression of a Health Check means you will not see it appear on any target. This is useful when the check will never apply to your environment. Maybe you are in a secure location with no direct Internet connection so checks related to Internet security might be suppressed. (You can still receive recommendations in this kind of disconnected environment).

  3. Suppression of a Target means you won't see any checks for that target.

  4. Suppression of a Target Lifecycle means you won't see any recommendations for targets that share that lifecycle. (This is dependent on the lifecycles for your systems having been manually defined.)

Note: When you suppress an entire check or for an entire target, any recommendations suppressed will be permanently removed. Removing the check or target suppression will not make the recommendation suppression re-appear. How do I turn on Suppression?

To turn on suppression after selecting a single row or multiple rows in the Health Recommendations region, choose an option from the Suppress menu on the context bar. What is the difference between the Suppressed Targets, Suppressed Health Checks, Suppressed Recommendations, and Suppressed by Lifecycle tabs?

The suppression model is complex enough, so we try to keep it simple. This means that each type of suppression has its own tab. For a full understanding of what is suppressed you need to review all four tabs, but hopefully that is not very often. Use the tabs from left to right. Only tabs that have suppressed recommendations are enabled.

The Suppressed Targets tab has a column for Health Checks.This window will show all of the current recommendations for that target. However, these will not show up in the Suppressed Recommendations tab. Only recommendations which are specifically suppressed are shown there.

In the Suppressed Health Checks tab, check if there are any checks hidden. Use the number linked in the Targets column to see the list of targets which are currently affected by this check. So a check which is listed here will not result in every one of those recommendations being shown on the Suppressed Recommendations tab. Only recommendations which are specifically suppressed are shown there.

One-off suppressed items appear on the Suppressed Recommendations tab. Individual recommendations suppressed will not appear in the other two tabs.

You can use the Suppressed by Lifecycle tab to see what target lifecycles have been suppressed. Will my suppressions be seen by others on my team?

No. Your suppression settings are personal. This enables other administrators or auditors to decide on what is important to them. Tips for Using Suppression

  1. Triage your recommendations for inclusion into your next maintenance window. Use suppression to hide items which you want to do in a later window. Use the Suppressed column in the Suppression tables to multiple select and unsuppress a collection of recommendations you deferred previously.

  2. Suppress targets which you do not manage so that your focus is on your targets and systems. Use the Group By feature on the table (click on the icon in the top left of the table), and select Group By Target. You can control-click to click one row in each group by for targets you do not manage, and then choose the Suppress menu and choose the second option to Suppress Health Checks (Current & Future) for the Targets.

12.4 Inventory Report


The Inventory Report displays data that is uploaded by the configuration manager collector.

You can use the Inventory report to:

  • Find previous releases of products which are no longer supported and export this list as a work list for upgrades.

  • Plan staffing, for example ensuring that you have enough Linux or middleware administrators to keep up with growth.

  • Compare and contrast the trends of the installation of selected platforms or products and compare to your staffing plans to find gaps or overlap.

  • Look for single releases or products so you can consider migrating these products to one of your standard products to save administration effort.

  • Create reports or export data to show the uptake of a new Database release, for example, while showing the number of previous releases still being supported.

  • Drill down into a specific set of targets to compare configuration data, file SRs, or view patch recommendations.

  • Review new items in your environment.

The Inventory Report region contains the following interactive reports:

  • Hosts

  • Databases

  • Middleware

  • Applications

  • Management Software

Click a report name in the Show menu to view that report, then select an item from the report menu to change the report grouping.

You can view trend information, compare and copy results, and print reports based on aggregate information from all of your collections. The interactive reports show trends over time. In the reports, you can:

  • Browse through the details of a system to view up to three years of historical data.

  • View charts for hosts, databases, applications, and application servers.

  • View the Report Details panel to browse the specific information of a target.

  • Copy report data into external documents or e-mail

12.4.1 Viewing the Pie Chart

The Inventory Report region displays a pie chart that gives an over view of the selected category, for example, Hosts. To change the category, select a different category from the View menu.

12.4.2 Filter Report Data

To filter the report data by PowerView favorites or support Identifiers (SIs)

  1. Click Advanced.

  2. In the Advanced Inventory Search window, select Support Identifier or Favorite.

    If you select Favorite, select True, then click Save. Only data for systems and targets that you have made favorites appears.

    See Also:

    For more information about using PowerView, see the "PowerView" section of the Getting Started help page and the "Adding or Removing a Favorite" section of this page.

12.4.3 Viewing Inventory Reports

To view an inventory report, click See Report or click the pie chart. The report for the selected category appears.

To change the report, select a different category from the Show menu.

In each report, click the menu next to the report category to group the report data by one of the categories listed. For example, in the Hosts report, select Platform to group the data by operating system platform.

12.4.4 Viewing Comparison Trends

By default, the right side of each report contains a comparison trend chart for the past three years. You can perform the following tasks on trend comparison data:

  • Use the magnifying glass to zoom in or out of the trend chart.

  • Hold down the Control key, then click a box in the Trend Color column to show or hide an item in the chart.

  • Click the View Trend Data link to view the trend in table format.

12.4.5 Viewing Report Details

Each report has a Report Details area that displays detailed information about the items in the report. Click one or more rows in the report to see details of only those rows.

12.4.6 Viewing System or Target Information

Click the link in the first column of each report and each Report Details area, or click a row in the Report Details table, then select View from the context menu.

12.4.7 Creating a Service Request

To create an SR, click a row in the Report Details table, then select Create SR from the context menu.

12.4.8 Starting the Upgrade Planner

To start the Upgrade Planner, click a row in the Report Details table, then select Plan Upgrade from the context menu.

Note: Plan Upgrade is enabled only for supported targets. For more information about the Upgrade Planner, see the "Patch and Upgrade Plans" section of the Patches & Upgrades help.

12.4.9 Deactivating a Target

Note: You must have administrator privileges to deactivate a target.

To deactivate a target:

  1. Select the target in the Report Details area by clicking anywhere on the a row except the link.

  2. Select Other from the context menu, then select Deactivate Target.

12.4.10 Adding or Removing a Favorite

To add or remove a favorite:

  1. Select the target in the Report Details area by clicking anywhere on the a row except the link.

  2. Select Other from the context menu, then select Add to Favorites or Remove from Favorites.

12.4.11 Printing Reports

To print the Report Details table, click Print in the View menu.

12.5 Assets


The Assets region is visible to Customer User Administrators (CUAs), Asset Administrators, and users with a hardware support identifier (SI) and View Asset privileges in their profile.

12.5.1 Asset Administrator Role

Users with the Asset Administrator role have the same privileges to update asset details as CUAs. A CUA can grant users the Asset Administrator role through the Manage Users page on the Settings tab. See "How do I edit privileges for users?" information about assigning user roles.

12.5.2 Managing Assets

The Assets region lists the hardware assets associated with the SIs that you are managing. By default, no SI is selected, and all of the assets visible to the current user are listed in the Asset table. To view assets grouped by support identifier, select Support Identifiers. The asset table will change to Group By mode automatically.

Select or deselect SIs from the Support Identifier menu then click Select to add or subtract SIs from the Assets table. Drag the bottom of the Assets table to display more assets. My Oracle Support displays the SIs that you selected the next time that you view the Assets page.

When you select an SI, the view automatically changes to Group By. To turn off Group By, select Group By from the View menu, then select Off. If any SIs are selected, a message appears saying that the selected SIs will be cleared before the Group By view is turned off.

There are three types of assets, listed in the Asset Type column of the Assets table:

  • Standalone: An asset that does not have any children (or components) associated with it.

  • System: An asset that has one or more children (or components) associated with it. For example, an Oracle Exadata system is a system with server and switch components.

  • Component: Is contained within a system.

You must select Show Components to display the components in the Assets table. When you select Show Components, the System Serial Number column appears. You can search and filter the asset based on this column.You can click the System or Component link in Asset Type column or the serial number in the System Serial Number column to view to all of the components in a system.

By clicking the system asset serial number link, you can drill down to the component assets list for the selected system asset.

In this view, click the second link in the table breadcrumb to view the system asset details.

To go back to the previous table view with all the assets, click the assets link in the table breadcrumb.

Select Multiple Assets

To select multiple assets within an SI so that you can perform the same operations on the selected assets:


You can only select assets within the same SI.
  1. Click View, select Group By, then select Support Identifier.

  2. Select the assets that you want to update.


    Only CUAs and Asset Administrators can update asset details.

    To select a contiguous range of assets, click the first asset, then Shift-Click the last asset in the range. Use Control-Click to select non-contiguous assets. You can then make changes to the asset details associated with the selected assets in one operation by selecting actions from the Action menu or the context menu. Click anywhere except a link in the asset row to view the context menu.

Filter Assets

To filter the Assets table by asset name, serial number, product name, hardware description, Auto Service Request (ASR) status, or host name:

  1. Select an option from the filter menu.

  2. To view expired assets, select Expired.

  3. To see each system's components and asset serial number listed in addition to the system asset, select Show Components.

  4. Enter search criteria, then click the Search icon.

To filter the Assets table by ASR status:

  1. Select ASR Status from the filter menu. The status menu appears.

  2. Select an ASR status, click the Search icon (magnifying glass), then do one of the following:

    • To display assets that have not been activated for ASR and have an empty status value, select None.

    • To display assets in all statuses, select All Statuses.

    • To display assets that are qualified for ASR, but are not in an Active ASR status, select ASR Qualified.

Restore Default Selection

To restore the Assets table to the default list of SIs, remove any criteria from the search box, then click the search icon.

View Assets in the Assets Table

Click the arrows in the Serial Number column to sort assets by serial number.

Asset Details

To view the details of an asset, from the Systems page click the link in the Serial Number column in the Assets table. If you are in the Manage Assets page, click a single row. The Asset Details area below the table is populated with information about the selected asset. Make any desired changes in the Asset Details area, then click Save. Click Revert to discard your changes.


You must be a CUA or Asset Administrator to make changes to asset details.

It is important to update the physical installation address of your asset. This address is used to route SRs created by ASR to the correct location and as the address to ship replacement parts.

If the asset has moved to a new location or the address is not correct, click Edit Location in the Asset Details area, edit the existing location address, then click Change Address.

When editing an address, the changed address is subject to an address validation step in the address change process. The address is accepted if there are no other addresses associated with this asset or if the address that you entered is an exact match with an existing address. However, if the address that you entered partially matches an existing address, the found address is displayed. To keep the found address, click Keep This Address. Alternatively, you can further edit the address that you entered or click Use This Address to use the address listed under We Found.


If a country or region requires a post code, and error will appear if you leave the Post Code box empty. If a country or region does not require a post code, the Post Code box is ignored even if you enter text in it.

In addition, you may enter a distribution e-mail list that will also receive ASR and My Oracle Support e-mail update notifications. The distribution e-mail list is limited to 100 characters and must contain one or more e-mail addresses separated by either a comma or a semicolon. For example:

asr_notifications@mycompany.com, sysadmins@mycompany.com

asr_notifications@mycompany.com; sysadmins@mycompany.com

Update Asset Details for All Components

In the Assets region, you can update asset details for all components from the system level asset. When you select the system asset to update asset details, you can choose to apply the update or changes to just the system asset, or to all the components associated with that asset.

12.5.3 Generating a Database Appliance CPU Core Configuration

If you are a CUA and you have a Support ID in your profile that contains a Database Appliance (DA) Core Configuration, you can view and request a DA key for appliance assets:

  1. Select an appliance asset.

    The context menu appears.

  2. Click Manage Key...

    Note: Manage Key.. is available only if you select a single appliance asset. This button is also available in the Asset Details area.

    The Manage Core Configuration Key window appears. If you previously generated a license key, the license key information appears in the window.

  3. Specify the number of cores, click Generate Key..., then click Generate Key in the confirmation window.

    Note: Even if a key exists, you can select different options then regenerate the key. However, you cannot regenerate a key for downgrades. After you request a core configuration key, when you regenerate the core configuration you can only increase the number of cores. You cannot reduce the number of cores.

  4. After the key is generated, click Download Key to download and save the key.

12.5.4 Auto Service Request

Auto Service Request (ASR) is a feature of Oracle hardware warranty and Oracle Premier Support for Systems. ASR resolves problems faster by automatically opening SRs on your behalf for Oracle's qualified Oracle Sun server, storage, and engineered systems when specific hardware faults occur. The Assets table lists the ASR status of an asset in the ASR Status column. Click the column heading to sort assets by ASR status.

Assets have one of the following ASR statuses:

  • Active: ASR is running. Any events detected will generate an SR.

  • Active - Pending Contract: The support contract has expired. ASR will not be able to create SRs until the support contract is renewed.

  • Inactive - Deactivated state. Must be activated before ASR can create SRs.

  • Pending: You must add a contact and validate the address information.

  • Active - No Heartbeat: Review Knowledge Document 1346328.1 and take further action:

  • ASR Qualified. The asset is qualified for ASR, but has not been activated.

  • Empty: The asset has not sent an ASR activation request event.

If a yellow warning icon appears in the ASR Status column in the Assets table, required information is missing. Complete the required information in the Asset Details area.


The ASR Qualified icon is also a yellow icon but is simply means that you can enable ASR if you want.

To activate an asset with the ASR status Inactive or Pending:


You must have the Administrator or Asset Administrator privilege to manage assets.
  1. Select the contact to receive SR notifications and other e-mails regarding ASR in Contact Name. The list of contacts includes the My Oracle Support users that have access to the asset's SI and have the Create and Update Service Request privilege.

  2. Verify that the asset address is entered. If it is not, you must enter it.

  3. Optionally, enter an asset name to help you organize your assets. Asset names are limited to 30 characters.

  4. In the Asset Details area, click Activate (if the current status is Inactive) or Approve (if the current status is Pending). The host name is automatically entered when ASR activation is initiated from the system itself. It cannot be edited. Note that some storage products do not have host names. You can enter contact and distribution e-mail list information for a system and choose to update the system's components with the same information.

To deactivate an asset for ASR, select the asset then click Deactivate. Doing this will prevent fault events from opening SRs. You can activate the asset for ASR by clicking Activate.

ASR software is recommended for Oracle hardware because it enables the system to detect and report back to Oracle known faults and issues before the administrator is aware of the issues. For more information about ASR, see http://oracle.com/asr.

12.5.5 How do I add an asset to an SI?

If you have an asset that should be included in an SI, follow the instructions in the "How do I find my Support Identifier if I have a hardware serial number?" section. If no SI is found for the asset, click Contact Us at the top of the Settings window to log an SR. Include the asset serial number and supporting information.

12.6 Hardware Identified by Collector

The Hardware Identified by Collector region provides easily accessible hardware centric views for data collected either through Oracle configuration manager (OCM) or Oracle Enterprise Manager. These views are available to users who have collected data uploaded to Oracle where the collection contains a valid serial number for Oracle Hardware. This view enables you to see at a glance if any of your hardware systems have patch recommendations or health recommendations. If so, you can drill down to the details and take action.

When you click a serial number link, you can view information specific to that serial number, including:

  • Collected hardware configuration information

  • Components that are part of that hardware system

  • Additional information related to the hosts with that serial number

  • Patch recommendations and health recommendations for those hosts

  • Software targets and systems associated with those hosts