To report a bug in the software or to ask a question, please contact the Sun Ray Software Team and Community at the Virtual Desktop Infrastructure and Sun Ray Clients General Discussion. Posting on the Sun Ray Software Team and Community does not guarantee a response. If you need a fix for a bug, and have an Oracle Software Premier Support Agreement, you should open a case with Oracle Support at https://support.oracle.com.
If you are reporting a bug, please provide the following information where applicable:
Description of the problem, including the situation where the problem occurs, and its impact on your operation.
Machine type, operating system version, browser type and version, locale and product version, including any patches you have applied, and other software that might be affecting the problem.
Detailed steps on the method you have used, to reproduce the problem.
Any error logs or core dumps.