The smart card is not recognized by the Sun Ray server or there is a reader error. The following reasons may include:
The Sun Ray Client is running an older firmware.
The smart card's contacts are dirty, the contacts on the smart card reader are dirty, or the card is not properly inserted.
The smart card is malfunctioning.
The Sun Ray server is not configured to read this type of smart card or an error exists in the configuration file.
To fix this problem, try one of the following actions:
Upgrade the firmware on the Sun Ray Client.
Clean the smart card.
Replace the smart card.
Verify that the Sun Ray server has the appropriate smart card configuration files installed and configured.
