Welcome to Release 12.2 of the Oracle Advanced Collections User Guide.
This guide assumes you have a working knowledge of the following:
The principles and customary practices of your business area.
Computer desktop application usage and terminology.
If you have never used Oracle E-Business Suite, we suggest you attend one or more of the Oracle E-Business Suite training classes available through Oracle University.
See Related Information Sources for more Oracle Applications product information.
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Oracle customer access to and use of Oracle support services will be pursuant to the terms and conditions specified in their Oracle order for the applicable services.
This chapter discusses the key features and process flows in Oracle Advanced Collections.
This chapter provides an overview of the graphical user interface (GUI) and the major tasks you can perform in Oracle Advanced Collections.
This chapter describes the methods you can use to search for information in the application.
This chapter describes how to access information about customers, transactions, delinquencies, payments, aging, and balances.
This chapter describes how to enter payments, promises to pay, disputes, and adjustments.
This chapter explains how to manage delinquencies including later-stage collections activities such as litigation, write-offs, repossessions, and bankruptcies.
This chapter discusses how to use dunning plans.
This chapter explains how to create and use strategies to automate your collections process.
This chapter discusses how to report Oracle Lease and Finance Management cases to a credit bureau and how to transfer cases to an external agency.
This chapter describes how to use Oracle Advanced Collections functionality, defines selected terminology you will encounter and addresses frequently asked questions for each feature.
This chapter describes how to administer the ongoing functions in Oracle Advanced Collections such as running concurrent programs.
This chapter describes the reports available to collectors and their managers.
The Oracle Integration Repository is a compilation of information about the service endpoints exposed by the Oracle E-Business Suite of applications. It provides a complete catalog of Oracle E-Business Suite's business service interfaces. The tool lets users easily discover and deploy the appropriate business service interface for integration with any system, application, or business partner.
The Oracle Integration Repository is shipped as part of the Oracle E-Business Suite. As your instance is patched, the repository is automatically updated with content appropriate for the precise revisions of interfaces in your environment.
Oracle STRONGLY RECOMMENDS that you never use SQL*Plus, Oracle Data Browser, database triggers, or any other tool to modify Oracle E-Business Suite data unless otherwise instructed.
Oracle provides powerful tools you can use to create, store, change, retrieve, and maintain information in an Oracle database. But if you use Oracle tools such as SQL*Plus to modify Oracle E-Business Suite data, you risk destroying the integrity of your data and you lose the ability to audit changes to your data.
Because Oracle E-Business Suite tables are interrelated, any change you make using an Oracle E-Business Suite form can update many tables at once. But when you modify Oracle E-Business Suite data using anything other than Oracle E-Business Suite, you may change a row in one table without making corresponding changes in related tables. If your tables get out of synchronization with each other, you risk retrieving erroneous information and you risk unpredictable results throughout Oracle E-Business Suite.
When you use Oracle E-Business Suite to modify your data, Oracle E-Business Suite automatically checks that your changes are valid. Oracle E-Business Suite also keeps track of who changes information. If you enter information into database tables using database tools, you may store invalid information. You also lose the ability to track who has changed your information because SQL*Plus and other database tools do not keep a record of changes.