Preface

Intended Audience

Welcome to Release 12.2 of the Oracle Advanced Collections Implementation Guide.

This guide assumes you have a working knowledge of the following:

If you have never used Oracle E-Business Suite, we suggest you attend one or more of the Oracle E-Business Suite training classes available through Oracle University.

See Related Information Sources for more Oracle Applications product information.

Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customer access to and use of Oracle support services will be pursuant to the terms and conditions specified in their Oracle order for the applicable services.

Structure

1  Setting Up Related Applications

This chapter describes the setup steps required before you implement Oracle Advanced Collections.


2  Implementing Oracle Advanced Collections

This chapter describes the implementation process required for Oracle Advanced Collections.


3  Collections Methods Setup

This chapter describes the business processes and implementation considerations for setting up your collection methods. It is divided into three sections covering scoring, strategies, and dunning.


4  Verifying the Implementation

This chapter discusses how to verify that your implementation is successful.


A  Lookups

This appendix lists the lookups used by Oracle Advanced Collections.


B  Profile Options

This appendix lists the profile options used for Oracle Advanced Collections.


C  Preconfigured Correspondence Templates

This appendix provides letter samples and the queries used to produce the preconfigured correspondence templates.


D  Metrics

This appendix lists the preconfigured metrics available in Oracle Advanced Collections.


E  Preconfigured Scoring Elements

This appendix describes the preconfigured scoring engines and scoring components provided in the application.


F  Preconfigured Strategy Elements

This appendix lists the preconfigured work items and templates available for strategies.


G  Collections Features for Oracle Receivables and Advanced Collections

This appendix describes the Oracle Advanced Collections functionality available in Oracle Receivables.


H  Oracle Lease and Finance Management Open Interface Tables

This appendix describes the Oracle Lease and Finance Management open interface tables.


Related Information Sources

Integration Repository

The Oracle Integration Repository is a compilation of information about the service endpoints exposed by the Oracle E-Business Suite of applications. It provides a complete catalog of Oracle E-Business Suite's business service interfaces. The tool lets users easily discover and deploy the appropriate business service interface for integration with any system, application, or business partner.

The Oracle Integration Repository is shipped as part of the Oracle E-Business Suite. As your instance is patched, the repository is automatically updated with content appropriate for the precise revisions of interfaces in your environment.

Do Not Use Database Tools to Modify Oracle E-Business Suite Data

Oracle STRONGLY RECOMMENDS that you never use SQL*Plus, Oracle Data Browser, database triggers, or any other tool to modify Oracle E-Business Suite data unless otherwise instructed.

Oracle provides powerful tools you can use to create, store, change, retrieve, and maintain information in an Oracle database. But if you use Oracle tools such as SQL*Plus to modify Oracle E-Business Suite data, you risk destroying the integrity of your data and you lose the ability to audit changes to your data.

Because Oracle E-Business Suite tables are interrelated, any change you make using an Oracle E-Business Suite form can update many tables at once. But when you modify Oracle E-Business Suite data using anything other than Oracle E-Business Suite, you may change a row in one table without making corresponding changes in related tables. If your tables get out of synchronization with each other, you risk retrieving erroneous information and you risk unpredictable results throughout Oracle E-Business Suite.

When you use Oracle E-Business Suite to modify your data, Oracle E-Business Suite automatically checks that your changes are valid. Oracle E-Business Suite also keeps track of who changes information. If you enter information into database tables using database tools, you may store invalid information. You also lose the ability to track who has changed your information because SQL*Plus and other database tools do not keep a record of changes.