This appendix describes the Oracle Advanced Collections functionality available in Oracle Receivables.
This appendix covers the following topics:
A limited version of Oracle Advanced Collections functionality is available in Oracle Receivables and replaces the Receivables Collections Workbench. Receivables users who have not purchased a license for Advanced Collections are not authorized to use the full feature set of this product.
Use the following lists to identify the collections features available for Receivables and for Advanced Collections.
Collector's Work Queue, Oracle Advanced Collections User Guide
Search tool, Oracle Advanced Collections User Guide
Collections header and tabs, Oracle Advanced Collections User Guide
Overview of the Profile Tab, Oracle Advanced Collections User Guide
Overview of the History Tab, Oracle Advanced Collections User Guide
Viewing Account Information, Oracle Advanced Collections User Guide
Viewing Transaction Data, Oracle Advanced Collections User Guide
Viewing Aging, Oracle Advanced Collections User Guide
Using the Notes Tab, Oracle Advanced Collections User Guide
Using the Tasks Tab, Oracle Advanced Collections User Guide
Assign collectors using the AR Collector field
View collections information by customer, account, bill to, or delinquency data levels, Oracle Advanced Collections User Guide
Process payments, Oracle Advanced Collections User Guide
Create promises, Oracle Advanced Collections User Guide
Enter disputes, Oracle Advanced Collections User Guide and adjustments, Oracle Advanced Collections User Guide
View invoices using Oracle Bill Presentment Architecture, Oracle Advanced Collections User Guide
Run Receivables and Collections reports, Oracle Advanced Collections User Guide
Configurable dunning tool including dunning correspondence and callbacks
Note: You perform all dunning activities in Oracle Advanced Collections. However, Oracle Receivables provides you with the Dunning Letter Reprint - Historical Receivables Only program so that you can reprint historical Days Overdue dunning letters that were sent to your customers in a previous release of Receivables. Use this program to conduct collections research for a specific customer. See: Reprinting Historical Dunning Letters, Oracle Receivables User Guide.
Correspondence for disputes, adjustments, reversals, invoices, promises, and payments
Oracle Advanced Collections provides the functionality listed above plus the following features:
Configurable scoring
Configurable strategies and work items
Configurable segments (database views for use with scoring and strategies)
Create collections territories using Territory Manager
Reassigning Work , Oracle Advanced Collections User Guide
Additional Advanced Collections tabs:
Viewing Strategies for a Customer, Oracle Advanced Collections User Guide
Viewing Collection Lifecycle Data, Oracle Advanced Collections User Guide
Using Custom Tabs, Oracle Advanced Collections User Guide
Tabs available with additional licensing:
If you use Oracle Loans - Viewing Loan Information, Oracle Advanced Collections User Guide
Case Management, if you use Oracle Lease and Finance Management
If you use Oracle Contracts - Viewing Contracts a Customer Has with Your Organization, Oracle Advanced Collections User Guide