Preface

Intended Audience

Welcome to Release 12.2 of the Oracle Complex Maintenance, Repair, and Overhaul Process Guide.

See Related Information Sources for more Oracle Applications product information.

Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.

Structure

1  Overview of CMRO Features
2  CMRO Responsibilities and Business Types
3  CMRO Roles, Tasks, and Processes
4  Updating Counters and Correcting Maintenance Records
5  FAA Compliance Reports
A  Windows and Navigation Paths

Related Information Sources

Integration Repository

The Oracle Integration Repository is a compilation of information about the service endpoints exposed by the Oracle E-Business Suite of applications. It provides a complete catalog of Oracle E-Business Suite's business service interfaces. The tool lets users easily discover and deploy the appropriate business service interface for integration with any system, application, or business partner.

The Oracle Integration Repository is shipped as part of the Oracle E-Business Suite. As your instance is patched, the repository is automatically updated with content appropriate for the precise revisions of interfaces in your environment.

Oracle E-Business Suite User's Guide

This guide explains how to navigate, enter and query data, and run concurrent requests using the user interface (UI) of Oracle E-Business Suite. It includes information on setting preferences and customizing the UI. In addition, this guide describes accessibility features and keyboard shortcuts for Oracle E-Business Suite.

Oracle Installed Base User's Guide

This guide provides an introduction to the concepts, and explains how to navigate the system, enter data, and query information in the Oracle Installed Base interface that forms part of Oracle Complex Maintenance, Repair, and Overhaul.

Oracle Complex Maintenance, Repair, and Overhaul Implementation Guide

Use this guide to set up Oracle Complex Maintenance, Repair, and Overhaul.

Oracle Customer Support Implementation Guide

This guide describes how to set up the list of values that you see in Oracle Customer Support. Oracle's service solution provides everyone in the organization - with a complete, real-time customer view that allows for the immediate access to information on past interactions with the customer, and also provides agents with knowledge of possible solutions to speed issue resolution. Additionally, the solution empowers customers to solve their own issues using a self-service portal with access to the same knowledge base that agents utilize for quick resolution.

Oracle Demantra User's Guide

This guide describes how to use Oracle Demantra Demand Planning, an internet-based solution to create and manage forecasts.

Oracle Quality User's Guide

This guide describes how Oracle Quality can be used to meet your quality data collection and analysis needs. This guide also explains how Oracle Quality integrates with other Oracle Manufacturing applications to provide a closed loop quality control system.

Oracle Service Contracts Concepts and Procedures

This guide contains the information that you need to implement and use Oracle Service Contracts.

Oracle Procurement Contracts Implementation and Administration Guide

This guide contains the information that you need to implement and administer Oracle Procurement Contracts.

Do Not Use Database Tools to Modify Oracle E-Business Suite Data

Oracle STRONGLY RECOMMENDS that you never use SQL*Plus, Oracle Data Browser, database triggers, or any other tool to modify Oracle E-Business Suite data unless otherwise instructed.

Oracle provides powerful tools you can use to create, store, change, retrieve, and maintain information in an Oracle database. But if you use Oracle tools such as SQL*Plus to modify Oracle E-Business Suite data, you risk destroying the integrity of your data and you lose the ability to audit changes to your data.

Because Oracle E-Business Suite tables are interrelated, any change you make using an Oracle E-Business Suite form can update many tables at once. But when you modify Oracle E-Business Suite data using anything other than Oracle E-Business Suite, you may change a row in one table without making corresponding changes in related tables. If your tables get out of synchronization with each other, you risk retrieving erroneous information and you risk unpredictable results throughout Oracle E-Business Suite.

When you use Oracle E-Business Suite to modify your data, Oracle E-Business Suite automatically checks that your changes are valid. Oracle E-Business Suite also keeps track of who changes information. If you enter information into database tables using database tools, you may store invalid information. You also lose the ability to track who has changed your information because SQL*Plus and other database tools do not keep a record of changes.