This chapter covers the following topics:
Complex MRO has been and will continue to be built according to the roles outlined by the Product Management team. These roles have been, and are continuously adjusted, amended, expanded, and modified according to field input. This field input comes from Product Management experience, CMRO implementation feedback, customer interaction, and the CMRO development vision. Currently, 24 roles have been accounted for, described, and mapped to solutions within the CMRO footprint, including UIs and user flows. These roles have major tasks, the tasks have processes, and the processes have steps.
See CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this feature.
This role is focused on projecting operational maintenance forecasts from three to seven years into the future to evaluate the impact on aircraft availability, maintenance program costs, and facility and resources requirements. The planner can create operational or engineering simulation plans, which will be used to produce simulated maintenance forecasts for evaluation. The simulation plans can be edited, refined, and regenerated as needed to produce different forecasts. These forecasts can also be used as the basis for budget planning, or the planner may drive different simulation scenarios to create an operational plan that does not exceed a defined budgetary threshold.
See Role 1.0 - Strategic Operations Planner, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is focused on maintaining the airworthiness of all aircraft assigned to the flight schedule. This role manages the Minimum Equipment List (MEL) and Configuration Deviation List (CDL) for each aircraft, planning and monitoring the scheduled and unscheduled maintenance, and evaluating and communicating the operational status for each aircraft to operations.
See Role 2.0 - Maintenance Controller (MCC), CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is focused on planning maintenance at the local maintenance base or station. This can include managing the execution of preplanned maintenance visits, utilizing flight down times to correct open MEL or CDL maintenance items, and coordinating the repair and return of an out of service aircraft. The planner will coordinate with the Maintenance Planning and Maintenance Control groups to ensure the execution of all preplanned maintenance visits. These visits would be scheduled during downtime periods in the flight schedule and are used to accomplish scheduled maintenance such as inspections, line checks, and planned component removals and to correct open Pireps and MEL and CDL maintenance items.
See Role 3.0 - Local Maintenance Planner, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is responsible for the necessary data collection and analysis to support internal reliability and continuous improvement initiatives. Additionally, regulatory bodies may require certain operators to create and submit an official Reliability Program to be followed with regulatory oversight. This role will also be responsible for the reporting and interfacing with the regulatory agency requiring such a program.
See Role 4.0 - Reliability Engineer, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is responsible for maintaining and distributing the OEM documents such as an Illustrated Parts Catalog (IPC), Aircraft Maintenance Manual, Engine Maintenance Manual, Component Maintenance Manual, Service Bulletin, and so on, in electronic form within the CMRO system. The distribution is handled by the distribution list associated to each document. The latest version is controlled by retrieving new copies of the relevant document. This is achieved with the help of subscription and supplier information associated with each document in the document index.
See Role 5.0 - Technical Services - Document Manager, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is responsible for maintaining the configurations of aircraft, engines and all subassemblies. This role must possess a detailed understanding of OEM data about parts, assemblies, and subassemblies that make up aircraft, engines, major assemblies, and components. This OEM data is then used to maintain traceability and airworthiness as required to be reported to regulatory bodies. A configuration engineer is responsible for the initial translation and creation of these configurations, the revisions and updates to the OEM data over time, and the verification that the service life data is correctly represented.
See Role 6.0 - Technical Services - Configuration Engineer, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is responsible for creating and maintaining the Approved Maintenance Program (AMP) for the aircraft within the system. This AMP is developed from manuals issued by the manufacturers and approved by the regulatory bodies that oversee an operation. This role has expertise with interpretation and translation of the AMP into an electronic system. The electronic representation is critical to the operation of the business, and must also include ways to update and revise the AMP when new or revised information is received from OEMs and regulatory agencies.
See Role 7.0 - Engineering - Engineer, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is responsible for maintaining and administering the supplier warranty program for both internal and external customer assets within CMRO. This includes managing warranty information in the form of vendor-based warranty templates, asset-based warranty contracts, activity-based warranty entitlements, and vendor-based warranty claims.
See Role 8.0 - Warranty Administrator/Analysis, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is responsible for updating records of maintenance performed. This role is usually required in businesses that do not enable the technicians (or persons performing the work) to update the system directly. Updates can be performed when the work associated with an operation is captured on paper and then transferred to the system. There is normally up to a one work shift lag when a data clerk is involved. This role can also be responsible for inserting omitted work after it is discovered, or making corrections to erroneous data.
See Role 9.0 - Maintenance Records - Data Clerk, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is responsible for coordinating and monitoring work assigned to line maintenance, which includes both transit and overnight jobs. The Line Maintenance Supervisor (LMS) will also oversee the technicians who are assigned to execute jobs in these areas. Because the major focus in line maintenance is to ensure the on time dispatch of aircraft and airworthiness status, this supervisor will update the Maintenance Control Center (MCC) of the ongoing maintenance status and potential delays derived from transit or overnight visits. The MCC will then use the LMS advice to inform the Operational Control Center (OCC) of the Estimated Time of Repair (ETR), to properly plan and adjust the flight schedules.
See Role 10.0 - Line Maintenance Supervisor, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is primarily involved in the execution of the work scope associated with aircraft transits and overnight checks. The Line Maintenance Technician is assigned tasks which are required for an aircraft release (return to service) within short periods of time, such as transit stops or a first flight of the day (overnight release). In addition, this role may also be responsible for preparing execution requirements prior to aircraft arrival including materials, tools, and documentation. Depending upon the line station size, this role may also be responsible for tasks that belong to a Line Maintenance Supervisor.
See Role 11.0 - Line Maintenance Technician, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is responsible for locating and securing materials that cannot be fulfilled by the standard supply chain plan. These unresolved material shortages will affect scheduled flights if left unattended. The AOG Planner works in a fast-paced environment and looks across multiple supply sources to immediately resolve last minute demands. This role requires the understanding of all material requirements, organization and inventory structures, priorities of ongoing and planned work, and flight operation impact. An AOG planner will work diligently to minimize the impacts to line maintenance and flight schedules, while balancing the material allocation against other known material demands within the business. This role focuses on demand dates and procuring items, with little consideration of build goals.
See Role 12.0 - AOG Planner, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is responsible for the oversight of an inventory store location. Material is either issued out to support maintenance jobs or received as unused, in need of repair, or scrapped (red tagged) from an inventory store location. The Material Clerk represents the interface between the work performed and the inventory locations. This role will receive the job-bound materials and place them on the shelves and initiate the routing of the post-job materials to the next appropriate location. This role will also be responsible for the common tools and equipment that will be checked in and checked out by technicians to perform work.
See Role 13.0 - Material Clerk (Issues/Returns), CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is focused on projecting the aircraft heavy maintenance forecast for a period of one to three years into the future, managing the heavy maintenance visit plan for a period of less than one year, as well as supporting the current and next due repair visits. The Heavy Maintenance Planner will create the heavy maintenance forecast by evaluating the impact of required inspections and servicing, service bulletins, modifications and reliability improvement programs, and the historical analysis of non-routine maintenance. The planner can also create a simulated heavy maintenance forecast by evaluating the impact of different operational scenarios; which can involve different mixes of fleet types, number of aircraft, fleet utilization rates, aircraft ages, engineering effectivity, operating locations or areas.
See Role 14.0 - Heavy Maintenance Planner, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is responsible for coordinating aircraft work scope in heavy maintenance visits from an execution perspective. Examples of these heavy visits include major checks (C and D checks) and overhauls. This role also coordinates scheduling jobs with other departments and shops participating in the scheduled maintenance, such as sheet metals, composite materials, inspection, and painting.
See Role 15.0 - Heavy Maintenance Supervisor, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is responsible for the work cards, required materials, and paperwork preparation prior to the assignment to technicians or inspectors. This role acts as a supervisory entity over a set of resources and work scope. The crew lead will ensure that the scheduled jobs are worked in a timely and effective manner. This role also verifies that the latest job status (on time, late, waiting for materials, and so on) is reported, so that appropriate scheduling can be adjusted and the best visit completion date is understood by all. In addition, this role will plan for jobs across shifts and with other Crew Leads, ensuring the accuracy of the materials and notes transferred.
See Role 16.0 - Crew Lead, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is responsible for execution of hangar jobs planned according to an approved maintenance plan, usually termed major checks. This type of work is likely performed across all shifts for multiple days. Typical heavy maintenance planned activities include the staging of aircraft for engine runs, cleaning and washing, and other pre-visit checks to detect abnormal conditions (fluid leaks, engine parameters, cabin pressurization, and so on) which would be logged as non-routines to be corrected once the heavy maintenance is underway. Aircraft will be maneuvered into the appropriate spaces based on planned work, and may be adjusted according to findings upon aircraft receipt (such as painting hangars, jacking, or specific equipment needed). This role will handle the logistics and physical moves of the aircraft in addition to the execution of the jobs that make up the visit.
See Role 17.0 - Heavy Maintenance Technician, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role supports both heavy and line maintenance work. In general, aircraft inspectors are assigned to specific work tasks, which require additional approval based on certified skills. Some examples are skin tap testing, NDT (non-destructive testing) requirements testing, engine on-wing boroscope inspections, and so on. Additionally, some routine work or repairs also require this role as a second approval before the job is completed. This role requires a tight coordination within Heavy and Line Maintenance to guarantee access in the areas to be inspected. In most cases, inspection requirements are planned and scheduled as integral parts of the associated work performed by a technician, and the aircraft inspector follows this schedule to perform their duties. This role also plays a part in continuous improvement programs, collecting and recording information for specific analysis, such as reliability programs, workplace safety programs, and so on.
See Role 18.0 - Aircraft Inspector, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is responsible for the support of the engine build process to ensure that the right parts are in the right location at the right time. As parts are located, the Marshaller can reserve and route these parts to the location of the build to ensure that the intended configuration is assembled to desired specifications.
See Role 19.0 - Marshaller, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
The CMRO OSP Planner/Clerk is responsible for the shipping and receiving transactions associated with material maintenance provided by third-party vendors and the correct routing of material. The OSP Planner/Clerk also ensures that the warranty for items are tracked and processed.
See Role 20.0 - OSP Planner/Clerk, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is focused on projecting the complex assembly maintenance forecast for a period that is greater than one year into the future, managing the maintenance plan for a period of less than one year, and supporting next due and currently in production repair visits.
The complex assembly maintenance forecast will be created by evaluating the impact of life limit, soft limit, optional and required modifications, and the historical analysis of non-routine removals. The output will be a forecast which can be used to create a supply chain plan and to determine costs for budgeting. The forecast will also be used to determine the maintenance capacity and resource requirements, and to evaluate the in-sourcing opportunities and outsourcing requirements. The planner will also work with in-sourced customers to evaluate the impact of planned and unplanned repair streams on the forecast.
See Role 21.0 - Complex Assembly Maintenance Planner, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
The responsibilities for this role revolve around component and complex assembly repair shops, ensuring that part repairs are performed on a timely basis and follow approved OEM information. The Shop Maintenance Supervisor will oversee and coordinate all activities, related components, and final assembly scheduling according to requirement due dates or shop commitment. This role can oversee maintenance activities for owned parts and third-party repairs, and will balance shop capacities and capabilities against part repair demands or commitments. In addition, this role is accountable to ensure that all personnel are trained and qualified under assigned jobs.
See Role 22.0 - Shop Maintenance Supervisor, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role supports engine and component shops. Generally, shop inspectors are assigned to specific work tasks which require additional approval based on certified skills such as NDT requirements testing, boroscope inspections, parts sandblast repairs, and so on. Shop repairs may also require this role as a second approval before the job is completed. Shop inspectors are assigned to jobs which require items to be double checked: RII (required inspection items) dimensions to be measured or compared among OEM data, items to be weighed, wear to be checked or special devices to be used, special components tests (hydrostatic tests), and so on. This role requires coordination within engine or component shop processes and personnel to guarantee the least interruption in shop progress. In most cases, inspection requirements are planned and scheduled as integral parts of the associated work performed by a shop technician, and the shop inspector follows this schedule to perform their duties.
See Role 23.0 - Shop Inspector, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.
This role is focused on projecting the component repair forecast for a period that is greater than one year into the future, managing the component repair plan for a period of less than one year, and supporting the next due and currently in production repair of components.
See Role 24.0 - Component Shop Planner, CMRO Roles, Tasks and Processes, Oracle Complex Maintenance, Repair and Overhaul Process Guide for more information regarding this role.