Oracle Interaction Center Server Manager Implementation Guide

Contents

Title and Copyright Information

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Preface

Introduction to Oracle Interaction Center Server Manager

Responsibilities

Concepts

Installation Procedures

Using Web Tier Rapid Installer

Implementation Tasks

Defining an Administrator for Oracle Interaction Center Server Manager

Implementing an Oracle Interaction Center Server Manager Node

Implementing a Single-Site Interaction Center

Implementing a Multi-Site Interaction Center

Implementation Verification Tasks

Verifying the Implementation

Testing the Implementation

Administration Tasks

Configuring a Node

Modifying an Environment File for a Node

Registering Oracle Interaction Center Server Manager as a Windows NT Service

Starting a Node

Stopping a Node

Administering Nodes

Managing IP Addresses

Administering Server Groups

Running Automatic Failover Monitoring

Starting Automatic Failover Monitoring

Stopping Active-Standby Mode Configuration Monitoring

Diagnostics and Troubleshooting

Testing the CTI and Switch Integration

Common Implementation Errors

NT Service: UNC Network Path

NT Service: Permission

NT Service: Changing ieoenv.cmd

NT: Running in Console Mode

Default Options

Java Version: Running with JDK/JRE 1.1.8

UNIX: File Descriptor Limit

HP-UX: Default Thread Configuration

Failure and Recovery

Oracle Interaction Center Server Manager Goes Down

Database Backup

Database Goes Down

Implementation Worksheets

Introduction

Server Administrator Worksheet

Environment File Worksheet

Single-Site Worksheet

Multi-Site Worksheets

Global Server Group Worksheet

Local Server Group Worksheet

Server Parameters and Command Line Parameters

Introduction

Oracle Interaction Center Server Parameters

Oracle Interaction Center Server Manager Command Line Parameters

Starting Interaction Center Servers

Stopping Interaction Center Servers

Interaction Center Server Manager Command Line Utility

Glossary

Index