Integrating Oracle iSupport with Oracle Knowledge (InQuira)

This chapter covers the following topics:

• Overview of Oracle Knowledge
• Setting Up Oracle Knowledge Search

Overview of Oracle Knowledge

Oracle Knowledge (InQuira) is a knowledge management system. It enables the service organizations to create, manage, and share content across languages. It provides a powerful Natural Language Search (NLS) to search unstructured content, structured data, and transactional business applications.

The integration of Oracle iSupport with Oracle Knowledge allows service organizations to perform knowledge base searches from the Oracle Knowledge application or the existing Oracle Knowledge Management system.

Setting Up Oracle Knowledge Search

To search the knowledge base using Oracle Knowledge, you must do the following:

• Install a licensed version of the Oracle Knowledge application.

• Set the Knowledge: Search to display for integrating applications profile option to Oracle Knowledge Search.

• In the Service: Oracle Knowledge Search URL profile option, set appropriate values in the following link:

  <protocol>://<iconnecthost>:<iconnectport>/<iconnectappname>/index?page=ccaEbs

  Example

  http://slc05hgu.us.oracle.com:8226/iconnect/index?page=ccaEbs

• In the Service: Oracle Knowledge Homepage URL profile option, set appropriate values in the following link:

  <protocol>://<infocenterhost>:<infocenterport>/<infocenterappname>

  Example

  http://slc05hgu.us.oracle.com:8226/infocenter

• In the Service: Oracle Knowledge Widget Homepage URL profile option, set appropriate values in the following link:

  <protocol>://<infocenterhost>:<infocenterport>/<infocenterappname>

  Example

  http://slc05hgu.us.oracle.com:8226/infocenterEbs