13/13
Index
A
access
for external users
link
for internal users
link
action
link
action statements
link
advanced searches
using matching statements with
link
Advanced Solution Search
about
link link
defined
link
overview
link
published solutions
link
repository
link
results
link
search using
link
searching example
link
See also Solution Advanced Search.
link
Solutions repository
link
statements
link
text search options
link
using, for agent
link
what is
link
agent flows
link
All Keywords
defined
link
text searching
link
what are
link
All of the words
Basic Search
link
Simple Search
link
statement search
link
All solutions in progress
link
Any Keywords
defined
link
text search
link
what are
link
Any of the words
Basic Search
link
Simple Search
link
statement search
link
Apply Task Group Template page, about
link
attachments
add to solution
link
in solutions
link
specify name and location of
link
what are
link
authoring flows
about
link
examples of
link
process, solution status in
link
specify
link
specify step
link
authoring steps, specify
link
authoring, add comments to solution
link
AutoLinks, set up
link
B
Basic Search
all of the words
link
any of the words
link
Categories repository
link
choose repository
link
default repositories
link
Forum repository
link
options
link
search method
link
See also Simple Search
link
Solutions repository
link
using
link
Boolean
link
browse
by subject
link link
categories
link
categories process diagram
link
categories, example of
link
categories, from search results
link
hierarchy of categories
link
solutions
link
solutions and statements
link
specify attachment name and location
link
C
categories
about
link
browse
link
browse hierarchy of
link
browse, customer flow
link
example of browsing
link
repository search results
link
search results within
link
solution results within a
link
solutions
link
what are
link
category repositories
Basic Search
link
Simple Search, Solutions
link
Category Security Group
Responsibilities determine
link
what is
link
cause
link
cause statements
link
comment, update status to Reviewed
link
concurrent requests, what are
link
Copy as New button
link
D
default repositories, Basic Search
link
delimiting characters, preceding or following
link
Depot Repair, apply task group template
link
draft solutions
link
E
Editorial Review
link
Exact phrase
choose method
link
criteria for statement search
link
search method in Basic Search
link
examples
Advanced Solution Search
link
authoring flow
link
browsing categories
link
definitions for frequently used solutions
link
of Simple Search
link
Recommended Solutions
link
solution contents
link
solutions in Knowledge Base
link
Visibility levels
link
export text, from statement
link
External
Visibility Level
link
Visibility level
link
external objects
add
link
in solutions
link
external users
access for
link
accessing
link
F
filter
solutions
link
specify, Solution Advanced Search
link
filter types, Solution Advanced Search
link
flows
link
flowsauthoring flows agent
link
Forum messages, about
link
Forums repository
Basic Search
link
search results
link
Simple Search
link
Frequently Used Definitions, set up
link
G
Get Lock
link
I
import text, from statement
link
index synchronization
link
integration
apply task group template
link
Oracle iSupport
link
Oracle Partners Online
link
other modules, searching
link
searches with modules
link
with modules
link
with Oracle Depot Repair
link link
with Oracle eMail Center
link link
with Oracle iSupport
link
with Oracle Partners Online
link
with Oracle TeleService
link link
with other modules
link
with other Oracle Applications
link
Internal
Visibility Level
link
Visibility level
link
internal users, access for
link link
items, in solutions
link
K
key features
link
keywords
all
link
any
link
knowledge and solutions
link
Knowledge Base, examples of solutions in
link
knowledge, flexible structure of
link
L
Limited
Visibility Level
link
Visibility level
link
lock and update
link
solution
link link
M
mandatory statement
link
matching statements
specify in search
link
using with Advanced Searches
link
what are
link
Matching Statements page, about
link
merchant
link
modify, solution
link
modules
integration with
link
integration with other
link
multi-lingual support
link
multiple text search options
link
N
Note Token Rules
map to object
link
set up
link
O
objects, add external
link
Oracle Depot Repair
integration with
link link
what is
link
Oracle eMail Center
integration with
link link
what is
link
Oracle iSupport, integration
link link
Oracle Knowledge Management, access
link
Oracle Partners Online
integration
link link
Oracle TeleService
integration
link
integration with
link
Oracle Text
link
Oracle Trading Community
link
overview
Knowledge Management
link
searching
link
solution
link
solutions
link
P
platforms, in solutions
link
preview, solution for submission
link
R
Ready for Publishing
link
Recommended Solutions, set up
link
Reference Number
link
Rejected to Author
link
related categories, add to solution
link
related item, add to solution
link
Related Messages, about
link
related Platform, add to solution
link
related solutions
search
link link link
view
link
related statements
specify in search
link
what are
link
Related Statements page, about
link
relationships
defined
link
repositories
Advanced Solution Search
link
Basic Search
link link
Basic Search default
link
Basic Search results
link
Categories, Basic Search
link
Forum
link
search results, Category
link
search results, Forums
link
search results, Solutions
link
Service Requests
link
Simple Search results
link
solution categories
link
Solutions, Advanced Solution Search
link
Solutions, Basic Search
link
tabs in Simple Search results
link
request sets, what are
link
responsibilities
determine Category Security Group
link
Restricted
Visibility Level
link
Visibility level
link
review
Solutions in Progress results
link
submit solution for
link
Rich Text Editor
about
link
create statements through
link
requirements
link
S
score
search results
link link
what is
link
scoring, solution
link
search
for a statement
link
advanced, use with matching statements
link
All Keywords
link
Any Keywords
link
from integrated modules
link
link-based
link
managing
link
matching statements
link
method, Solution Advanced Search
link
modes
link
overview
link
related solutions
link link
Related Statements
link
results, Category repository
link
results, Forums repository
link
results, Solution Advanced
link
results, Solution repository
link
See also Solution Advanced Search.
link
Solution Advanced Search
link
Solution Advanced, customer
link
solutions in progress
link
specify matching statements
link
specify related statement
link
text-based, solution
link
with integrated modules, agent
link
search methods
all keywords
link
all of the words
link link link
any keywords
link
any of the words
link link link
exact phrase
link link link
search results
advanced solution
link
browse from
link
score
link link
simple
link
sorting
link
within Category
link
security control on data
link
Service Requests repositories, Simple Search
link
Simple Search
about, using
link
all of the words
link
any of the words
link
effective text searches
link
example of
link
Forum repository
link
results in repositories
link
results in repository
link
results, solution categories
link
search functionality
link
See also Basic Search.
link
Service Requests repository
link
solution categories repository
link
what is
link
solution
browse
link
Solution Advanced Search
criteria and conditions
link
filter types
link
perform
link
results
link
searching method
link
solution type
link
specify matching statements
link
specify related statement
link
statements
link
using, for customer
link
solution categories
repositories, Simple Search
link
Simple Search results
link
Solution Detail page, about
link
solution details
about
link link
features
link
page header
link
view
link
solution headers, specify
link
solution information
link
Solution Life Cycles, about
link
solution management
with other Oracle Applications
link
solution results
within category
link
solution title
link
solution types
create and search by solution types
link
to categorize solutions
link
solution usage count, about
link
solutions
add attachment to
link
add comments to
link
add related category to
link
add related item to
link
add related platform to
link
add statement to
link
add Task Template Group to
link
attachments in
link
browse
link
categories
link
categorization of
link
contents, examples of
link
create
link
defined
link
detail page
link
draft
link
external objects in
link
in Knowledge Base, examples of
link
in progress
link
items in
link
lock and update
link link
manage
link
modify or update
link
overview
link
platforms in
link
preview, for submission
link
published, Advanced Solution Search
link
published, Simple Search
link
repository search results
link
save
link
scoring
link
search related
link link
search results
link
set up recommended
link
Simple Search results
link
status
link
submit for reviews
link
submit for updates
link
Task Group Templates
link
text-based search
link
type, Solution Advanced Search
link
view details
link
view related
link
Solutions I'm currently working on
link
Solutions in Progress
about
link
filtered views
link
page, about
link
search
link
sort
link
view
link
working with
link
Solutions repository
Advanced Solution Search
link
Basic Search
link
Simple Search, Categories
link
sort
search results
link
Solutions in Progress
link
statement search
about
link
all of the words
link
any of the words
link
statement types
action
link
cause
link
symptom
link
to make distinctions
link
statements
link
statementsdetail page, view action
link
add to solution
link
basis of Advanced Solution Search
link
browse
link
cause
link
create
link
create through Rich Text Editor
link
defined
link
edit
link
export text from
link
import text into
link
matching
link
matching, use with advanced searches
link
related
link
related, about
link
Solution Advanced Search
link
specify matching, in Solution Advanced Search
link
specify related, in Solution Advanced Search
link
symptom
link
working with
link
status
defined
link
solution
link
update comment
link
structure
multiple solution types, create and search
link
of knowledge
link
solution categorization
link
submission, preview solution
link
subscriptions
set up
link
symptoms
defined
link
statement
link
T
Task Group Templates
in solutions
link
Task Template Group
add to solution
link
Technical Review
link
templates
apply task group
link
solutions, Task Group
link
text searches, Advanced Solution Search
link
text searching, effective
link
text, export into statement
link
U
Unlock concurrent program
link
updates
solution
link
submit solution for
link
usage counts
link
user group
link
users
external
link
internal
link
V
view
Current Published Version
link
In Progress Version
link
Visibility
assign attributes of
link
what is
link
Visibility Level
External
link
Internal
link
Limited
link
Restricted
link
specify
link
Visibility levels
examples
link
Internal
link
Restricted
link