Introduction to Oracle Configuration Manager

Oracle Configuration Manager is used to collect configuration information and upload it to the Oracle repository. Customer support representatives can use this information to provide better service. Oracle Configuration Manager provides some of the following benefits:

• Reduces time for the resolution of support issues

• Provides proactive problem avoidance

• Improves access to best practices and the Oracle knowledge base

• Improves understanding of customer business needs and provides consistent responses and services

Oracle Configuration Manager can be run in two modes: connected or disconnected. The disconnected mode is needed only if your server does not have a connection to the Internet, and you cannot configure an Oracle Support Hub. In this mode, you can manually collect configuration information and upload the information to Oracle by way of a service request.

In the connected mode, you can run Oracle Configuration Manager in the following network configurations:

• Systems directly connected to the Internet

• Systems connected to the Internet through a proxy server

• Systems that do not have direct access to the Internet, but have access to an intranet proxy server, which in turn has an Internet connection through an Oracle Support Hub

• Systems that do not have direct access to the Internet, but have access to an Oracle Support Hub, which in turn is connected to the Internet through a proxy server

For more information about setting up and configuring Oracle Configuration Manager, see the Oracle Configuration Manager Documentation. The rest of this document focuses on the Oracle Solaris specific tasks that are associated with Oracle Configuration Manager.