A Troubleshooting

This appendix provides information on Analytics' installation logs and common troubleshooting information. For details on troubleshooting Oracle WebCenter Analytics during runtime, see Oracle Fusion Middleware Administrator's Guide for Oracle WebCenter Analytics (for Oracle WebLogic Portal).

Overview of Installation and Configuration Logs

The following table provides the descriptions and locations of logs that you can use to troubleshoot the installation and configuration of Oracle WebCenter Analytics. Individual log files are generated for each day's activity.

Table A-1 Logs Used to Troubleshoot the Installation and Configuration of Oracle WebCenter Analytics

Log	Description	Location and Platform
WebCenter_Analytics_InstallLog.log	Provides activity and error details for the installation of Oracle WebCenter Analytics.	Windows: install_dir\installlogs UNIX/Linux: install_dir/installlogs
ptanalytics_deploy.log	Provides additional activity and error details for the installation of Oracle WebCenter Analytics.	Windows: install_dir\installlogs UNIX/Linux: install_dir/installlogs

Common Troubleshooting Information

This section provides troubleshooting information for Oracle WebCenter Analytics.

• If you cannot access Analytics Console or Analytics Administration Console from the Oracle WebLogic Portal administration console, it is possible that the Oracle WebLogic Portal configuration file for Oracle WebCenter Analytics has an error. For information on the configuration file, refer to Integrating Oracle WebCenter Analytics with Oracle WebLogic Portal.

• If Analytics Console does not show all generated events, it is possible that the Analytics Collector is not running or is having some problem. Verify that the service is running, and review its log files for any issues.