This appendix contains examples that show the XML format of incidents from Enterprise Manager that conform to the schemas defined in Appendix C. You can use these examples to help identify the fields to map when generating custom templates. You can also use them to test your custom templates after they have been built.
Examples provided in this appendix are as follows:
The following example shows the XML format Enterprise Manager generates for HP Service Manager create operations.
<?xml version="1.0" encoding="UTF-8"?>
<EMIncident xmlns="http://xmlns.oracle.com/sysman/connector">
<ConnectorGUID>5F8B3F54D2164AA8B4D3701656FF2524</ConnectorGUID>
<TicketID/>
<HDUser>iwave</HDUser>
<NotificationRuleOwner>SYSMAN</NotificationRuleOwner>
<NotificationRuleName>HPSM 9 Autoclose Rule</NotificationRuleName>
<ReopenTicket>No</ReopenTicket>
<ConnectorVariable>
<VariableName>TICKET_ID</VariableName>
<VariableValue>IM10237</VariableValue>
</ConnectorVariable>
<Property>
<Name>AuthenticationType</Name>
<Value>HTTPBasicAuthentication</Value>
</Property>
<Property>
<Name>IsNewTargetType</Name>
<Value>no</Value>
</Property>
<SystemAttributes>
<IncidentID>B6096FBDB6FEC905E040020A780122F7</IncidentID>
<SourceInfo>
<SourceObjInfo>
<ObjID>D93A2E4E1622013D74D9534ECB090944</ObjID>
<ObjName>orcsvr1.iwavesoftware.com</ObjName>
<ObjOwner>SYSMAN</ObjOwner>
<SourceObjType>Targets</SourceObjType>
<SourceObjSubType>host</SourceObjSubType>
</SourceObjInfo>
<TargetInfo>
<TargetGUID>D93A2E4E1622013D74D9534ECB090944</TargetGUID>
<TargetName>orcsvr1.iwavesoftware.com</TargetName>
<TargetType>host</TargetType>
<TargetTypeLabel>Host</TargetTypeLabel>
<TargetURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=TARGET_HOMEPAGE&targetName=orcsvr1.iwavesoftware.com&targetType=host</TargetURL>
<TargetProperty>
<Name>Target_Host</Name>
<Value>orcsvr1.iwavesoftware.com</Value>
</TargetProperty>
<TargetProperty>
<Name>Target Version</Name>
<Value>5.5.0.0.0</Value>
</TargetProperty>
<TargetProperty>
<Name>Line of Business</Name>
<Value>Software</Value>
</TargetProperty>
<TargetProperty>
<Name>Location</Name>
<Value>Frisco, TX</Value>
</TargetProperty>
<TargetProperty>
<Name>Comment</Name>
<Value>Testing target properties</Value>
</TargetProperty>
</TargetInfo>
</SourceInfo>
<IncidentURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=sdk-core-event-console-detailIncident&issueID=B6096FBDB6FEC905E040020A780122F7 </IncidentURL>
<AutoClose>true</AutoClose>
<Owner/>
<ResolutionState>new</ResolutionState>
<Acknowledge>false</Acknowledge>
<Escalated>false</Escalated>
<EscalationLevel>0</EscalationLevel>
<Priority>None</Priority>
<Summary>Memory Utilization is 81.988%, crossed warning (40) or critical (60) threshold.</Summary>
<CreationDate>2012-01-10T16:07:54.000-06:00</CreationDate>
<LastUpdatedDate>2012-01-10T16:07:54.000-06:00</LastUpdatedDate>
<Category>Capacity</Category>
<Severity>Critical</Severity>
<SeverityCode>CRITICAL</SeverityCode>
</SystemAttributes>
<HasEMEvent>true</HasEMEvent>
<EMEvent>
<ConnectorGUID>5F8B3F54D2164AA8B4D3701656FF2524</ConnectorGUID>
<NotificationRuleOwner>SYSMAN</NotificationRuleOwner>
<NotificationRuleName>HPSM 9 Autoclose Rule</NotificationRuleName>
<ConnectorVariable>
<VariableName>TICKET_ID</VariableName>
<VariableValue>IM10237</VariableValue>
</ConnectorVariable>
<Property>
<Name>AuthenticationType</Name>
<Value>HTTPBasicAuthentication</Value>
</Property>
<Property>
<Name>IsNewTargetType</Name>
<Value>no</Value>
</Property>
<SystemAttributes>
<EventClass>metric_alert</EventClass>
<EventID>B609743F7D2DA971E040020A78012529</EventID>
<SequenceID>B609743F7D2EA971E040020A78012529</SequenceID>
<ReportedDate>2012-01-10T16:07:53.000-06:00</ReportedDate>
<DisplayTZ>America/Chicago</DisplayTZ>
<EventName>Load:memUsedPct</EventName>
<Severity>Critical</Severity>
<SeverityCode>CRITICAL</SeverityCode>
<SourceInfo>
<SourceObjInfo>
<ObjID>D93A2E4E1622013D74D9534ECB090944</ObjID>
<ObjName>orcsvr1.iwavesoftware.com</ObjName>
<ObjOwner>SYSMAN</ObjOwner>
<SourceObjType>TARGET</SourceObjType>
<SourceObjSubType>host</SourceObjSubType>
</SourceObjInfo>
<TargetInfo>
<TargetGUID>D93A2E4E1622013D74D9534ECB090944</TargetGUID>
<TargetName>orcsvr1.iwavesoftware.com</TargetName>
<TargetType>host</TargetType>
<TargetTypeLabel>Host</TargetTypeLabel>
<TargetURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=TARGET_HOMEPAGE&targetName=orcsvr1.iwavesoftware.com&targetType=host</TargetURL>
<TargetProperty>
<Name>Target_Host</Name>
<Value>orcsvr1.iwavesoftware.com</Value>
</TargetProperty>
<TargetProperty>
<Name>Target Version</Name>
<Value>5.5.0.0.0</Value>
</TargetProperty>
<TargetProperty>
<Name>Line of Business</Name>
<Value>Software</Value>
</TargetProperty>
<TargetProperty>
<Name>Location</Name>
<Value>Frisco, TX</Value>
</TargetProperty>
<TargetProperty>
<Name>Comment</Name>
<Value>Testing target properties</Value>
</TargetProperty>
</TargetInfo>
</SourceInfo>
<Message>Memory Utilization is 81.988%, crossed warning (40) or critical (60) threshold.</Message>
<EventURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=sdk-core-event-console-detailEvent&issueID=B609743F7D2EA971E040020A78012529</EventURL>
<AutoClose>true</AutoClose>
<EventCategory>Capacity</EventCategory>
</SystemAttributes>
<EventClassSpecificAttributes>
<StringAttribute>
<Name>is_thresholdable</Name>
<Value>1</Value>
</StringAttribute>
<StringAttribute>
<Name>coll_name</Name>
<Value>LoadLinux</Value>
</StringAttribute>
<StringAttribute>
<Name>is_metric_extension</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_column_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_description_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>unit_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>cycle_guid</Name>
<Value>B609743F7D2AA971E040020A78012529</Value>
</StringAttribute>
<StringAttribute>
<Name>is_remote</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_type</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_guid</Name>
<Value>86821B5F0CE858D6E4A7F7390E88B73C</Value>
</StringAttribute>
<StringAttribute>
<Name>num_keys</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>key_value</Name>
<Value> </Value>
</StringAttribute>
<StringAttribute>
<Name>metric_description_nlsid</Name>
</StringAttribute>
<StringAttribute>
<Name>value</Name>
<Value>81.988</Value>
</StringAttribute>
<StringAttribute>
<Name>is_long_running</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_group</Name>
<Value>Load</Value>
</StringAttribute>
<StringAttribute>
<Name>is_udm</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_description</Name>
</StringAttribute>
<StringAttribute>
<Name>metric_column_nlsid</Name>
<Value>host_load_memUsedPct</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_column</Name>
<Value>memUsedPct</Value>
</StringAttribute>
<StringAttribute>
<Name>unit_nlsid</Name>
<Value>em__sys__standard_percent</Value>
</StringAttribute>
<StringAttribute>
<Name>unit</Name>
<Value>%</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_group_nlsid</Name>
<Value>host_load</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_group_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>severity_guid</Name>
<Value>B609743F7D2AA971E040020A78012529</Value>
</StringAttribute>
</EventClassSpecificAttributes>
</EMEvent>
</EMIncident>
The following example shows the XML format Enterprise Manager generates for HP Service Manager update operations.
<?xml version="1.0" encoding="UTF-8"?>
<EMIncident xmlns="http://xmlns.oracle.com/sysman/connector">
<ConnectorGUID>5F8B3F54D2164AA8B4D3701656FF2524</ConnectorGUID>
<TicketID>IM10258</TicketID>
<HDUser>iwave</HDUser>
<NotificationRuleOwner>SYSMAN</NotificationRuleOwner>
<NotificationRuleName>HPSM 9 Autoclose Rule</NotificationRuleName>
<ReopenTicket>No</ReopenTicket>
<ConnectorVariable>
<VariableName>TICKET_ID</VariableName>
<VariableValue>IM10237</VariableValue>
</ConnectorVariable>
<Property>
<Name>AuthenticationType</Name>
<Value>HTTPBasicAuthentication</Value>
</Property>
<Property>
<Name>IsNewTargetType</Name>
<Value>no</Value>
</Property>
<SystemAttributes>
<IncidentID>B6096FBDB6FEC905E040020A780122F7</IncidentID>
<SourceInfo>
<SourceObjInfo>
<ObjID>D93A2E4E1622013D74D9534ECB090944</ObjID>
<ObjName>orcsvr1.iwavesoftware.com</ObjName>
<ObjOwner>SYSMAN</ObjOwner>
<SourceObjType>Targets</SourceObjType>
<SourceObjSubType>host</SourceObjSubType>
</SourceObjInfo>
<TargetInfo>
<TargetGUID>D93A2E4E1622013D74D9534ECB090944</TargetGUID>
<TargetName>orcsvr1.iwavesoftware.com</TargetName>
<TargetType>host</TargetType>
<TargetTypeLabel>Host</TargetTypeLabel>
<TargetURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=TARGET_HOMEPAGE&targetName=orcsvr1.iwavesoftware.com&targetType=host</TargetURL>
<TargetProperty>
<Name>Target_Host</Name>
<Value>orcsvr1.iwavesoftware.com</Value>
</TargetProperty>
<TargetProperty>
<Name>Target Version</Name>
<Value>5.5.0.0.0</Value>
</TargetProperty>
<TargetProperty>
<Name>Line of Business</Name>
<Value>Software</Value>
</TargetProperty>
<TargetProperty>
<Name>Location</Name>
<Value>Frisco, TX</Value>
</TargetProperty>
<TargetProperty>
<Name>Comment</Name>
<Value>Testing target properties</Value>
</TargetProperty>
</TargetInfo>
</SourceInfo>
<IncidentURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=sdk-core-event-console-detailIncident&issueID=B6096FBDB6FEC905E040020A780122F7 </IncidentURL>
<AutoClose>true</AutoClose>
<Owner/>
<ResolutionState>new</ResolutionState>
<Acknowledge>false</Acknowledge>
<Escalated>false</Escalated>
<EscalationLevel>0</EscalationLevel>
<Priority>None</Priority>
<Summary>Memory Utilization is 81.988%, crossed warning (40) or critical (99) threshold.</Summary>
<CreationDate>2012-01-10T16:07:54.000-06:00</CreationDate>
<LastUpdatedDate>2012-01-10T16:09:31.000-06:00</LastUpdatedDate>
<Category>Capacity</Category>
<Severity>Warning</Severity>
<SeverityCode>WARNING</SeverityCode>
</SystemAttributes>
<HasEMEvent>true</HasEMEvent>
<EMEvent>
<ConnectorGUID>5F8B3F54D2164AA8B4D3701656FF2524</ConnectorGUID>
<NotificationRuleOwner>SYSMAN</NotificationRuleOwner>
<NotificationRuleName>HPSM 9 Autoclose Rule</NotificationRuleName>
<ConnectorVariable>
<VariableName>TICKET_ID</VariableName>
<VariableValue>IM10237</VariableValue>
</ConnectorVariable>
<Property>
<Name>AuthenticationType</Name>
<Value>HTTPBasicAuthentication</Value>
</Property>
<Property>
<Name>IsNewTargetType</Name>
<Value>no</Value>
</Property>
<SystemAttributes>
<EventClass>metric_alert</EventClass>
<EventID>B60974257B042B09E040020A7801251A</EventID>
<SequenceID>B609743F7D2EA971E040020A78012529</SequenceID>
<ReportedDate>2012-01-10T16:09:30.000-06:00</ReportedDate>
<DisplayTZ>America/Chicago</DisplayTZ>
<EventName>Load:memUsedPct</EventName>
<Severity>Warning</Severity>
<SeverityCode>WARNING</SeverityCode>
<SourceInfo>
<SourceObjInfo>
<ObjID>D93A2E4E1622013D74D9534ECB090944</ObjID>
<ObjName>orcsvr1.iwavesoftware.com</ObjName>
<ObjOwner>SYSMAN</ObjOwner>
<SourceObjType>TARGET</SourceObjType>
<SourceObjSubType>host</SourceObjSubType>
</SourceObjInfo>
<TargetInfo>
<TargetGUID>D93A2E4E1622013D74D9534ECB090944</TargetGUID>
<TargetName>orcsvr1.iwavesoftware.com</TargetName>
<TargetType>host</TargetType>
<TargetTypeLabel>Host</TargetTypeLabel>
<TargetURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=TARGET_HOMEPAGE&targetName=orcsvr1.iwavesoftware.com&targetType=host</TargetURL>
<TargetProperty>
<Name>Target_Host</Name>
<Value>orcsvr1.iwavesoftware.com</Value>
</TargetProperty>
<TargetProperty>
<Name>Target Version</Name>
<Value>5.5.0.0.0</Value>
</TargetProperty>
<TargetProperty>
<Name>Line of Business</Name>
<Value>Software</Value>
</TargetProperty>
<TargetProperty>
<Name>Location</Name>
<Value>Frisco, TX</Value>
</TargetProperty>
<TargetProperty>
<Name>Comment</Name>
<Value>Testing target properties</Value>
</TargetProperty>
</TargetInfo>
</SourceInfo>
<Message>Memory Utilization is 81.988%, crossed warning (40) or critical (99) threshold.</Message>
<EventURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=sdk-core-event-console-detailEvent&issueID=B609743F7D2EA971E040020A78012529</EventURL>
<AutoClose>true</AutoClose>
<EventCategory>Capacity</EventCategory>
</SystemAttributes>
<EventClassSpecificAttributes>
<StringAttribute>
<Name>is_thresholdable</Name>
<Value>1</Value>
</StringAttribute>
<StringAttribute>
<Name>coll_name</Name>
<Value>LoadLinux</Value>
</StringAttribute>
<StringAttribute>
<Name>is_metric_extension</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_column_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_description_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>unit_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>cycle_guid</Name>
<Value>B609743F7D2AA971E040020A78012529</Value>
</StringAttribute>
<StringAttribute>
<Name>is_remote</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_type</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_guid</Name>
<Value>86821B5F0CE858D6E4A7F7390E88B73C</Value>
</StringAttribute>
<StringAttribute>
<Name>num_keys</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>key_value</Name>
<Value> </Value>
</StringAttribute>
<StringAttribute>
<Name>metric_description_nlsid</Name>
</StringAttribute>
<StringAttribute>
<Name>value</Name>
<Value>81.988</Value>
</StringAttribute>
<StringAttribute>
<Name>is_long_running</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_group</Name>
<Value>Load</Value>
</StringAttribute>
<StringAttribute>
<Name>is_udm</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_description</Name>
</StringAttribute>
<StringAttribute>
<Name>metric_column_nlsid</Name>
<Value>host_load_memUsedPct</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_column</Name>
<Value>memUsedPct</Value>
</StringAttribute>
<StringAttribute>
<Name>unit_nlsid</Name>
<Value>em__sys__standard_percent</Value>
</StringAttribute>
<StringAttribute>
<Name>unit</Name>
<Value>%</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_group_nlsid</Name>
<Value>host_load</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_group_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>severity_guid</Name>
<Value>B60974257B012B09E040020A7801251A</Value>
</StringAttribute>
</EventClassSpecificAttributes>
</EMEvent>
</EMIncident>
Clear Sample
Listed below is a sample of the XML format generated by Enterprise Manager for HPSM clear operations.
<?xml version="1.0" encoding="UTF-8"?>
<EMIncident xmlns="http://xmlns.oracle.com/sysman/connector">
<ConnectorGUID>5F8B3F54D2164AA8B4D3701656FF2524</ConnectorGUID>
<TicketID>IM10258</TicketID>
<HDUser>iwave</HDUser>
<NotificationRuleOwner>SYSMAN</NotificationRuleOwner>
<NotificationRuleName>HPSM 9 Autoclose Rule</NotificationRuleName>
<ReopenTicket>No</ReopenTicket>
<ConnectorVariable>
<VariableName>TICKET_ID</VariableName>
<VariableValue>IM10237</VariableValue>
</ConnectorVariable>
<Property>
<Name>AuthenticationType</Name>
<Value>HTTPBasicAuthentication</Value>
</Property>
<Property>
<Name>IsNewTargetType</Name>
<Value>no</Value>
</Property>
<SystemAttributes>
<IncidentID>B6096FBDB6FEC905E040020A780122F7</IncidentID>
<SourceInfo>
<SourceObjInfo>
<ObjID>D93A2E4E1622013D74D9534ECB090944</ObjID>
<ObjName>orcsvr1.iwavesoftware.com</ObjName>
<ObjOwner>SYSMAN</ObjOwner>
<SourceObjType>Targets</SourceObjType>
<SourceObjSubType>host</SourceObjSubType>
</SourceObjInfo>
<TargetInfo>
<TargetGUID>D93A2E4E1622013D74D9534ECB090944</TargetGUID>
<TargetName>orcsvr1.iwavesoftware.com</TargetName>
<TargetType>host</TargetType>
<TargetTypeLabel>Host</TargetTypeLabel>
<TargetURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=TARGET_HOMEPAGE&targetName=orcsvr1.iwavesoftware.com&targetType=host</TargetURL>
<TargetProperty>
<Name>Target_Host</Name>
<Value>orcsvr1.iwavesoftware.com</Value>
</TargetProperty>
<TargetProperty>
<Name>Target Version</Name>
<Value>5.5.0.0.0</Value>
</TargetProperty>
<TargetProperty>
<Name>Line of Business</Name>
<Value>Software</Value>
</TargetProperty>
<TargetProperty>
<Name>Location</Name>
<Value>Frisco, TX</Value>
</TargetProperty>
<TargetProperty>
<Name>Comment</Name>
<Value>Testing target properties</Value>
</TargetProperty>
</TargetInfo>
</SourceInfo>
<IncidentURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=sdk-core-event-console-detailIncident&issueID=B6096FBDB6FEC905E040020A780122F7 </IncidentURL>
<AutoClose>true</AutoClose>
<Owner/>
<ResolutionState>closed</ResolutionState>
<Acknowledge>false</Acknowledge>
<Escalated>false</Escalated>
<EscalationLevel>0</EscalationLevel>
<Priority>None</Priority>
<Summary>Memory Utilization is 81.791%, fallen below warning (98) and critical (99) thresholds.</Summary>
<CreationDate>2012-01-10T16:07:54.000-06:00</CreationDate>
<LastUpdatedDate>2012-01-10T16:11:01.000-06:00</LastUpdatedDate>
<Category>Capacity</Category>
<Severity>Clear</Severity>
<SeverityCode>CLEAR</SeverityCode>
</SystemAttributes>
<HasEMEvent>true</HasEMEvent>
<EMEvent>
<ConnectorGUID>5F8B3F54D2164AA8B4D3701656FF2524</ConnectorGUID>
<NotificationRuleOwner>SYSMAN</NotificationRuleOwner>
<NotificationRuleName>HPSM 9 Autoclose Rule</NotificationRuleName>
<ConnectorVariable>
<VariableName>TICKET_ID</VariableName>
<VariableValue>IM10237</VariableValue>
</ConnectorVariable>
<Property>
<Name>AuthenticationType</Name>
<Value>HTTPBasicAuthentication</Value>
</Property>
<Property>
<Name>IsNewTargetType</Name>
<Value>no</Value>
</Property>
<SystemAttributes>
<EventClass>metric_alert</EventClass>
<EventID>B609743F7D32A971E040020A78012529</EventID>
<SequenceID>B609743F7D2EA971E040020A78012529</SequenceID>
<ReportedDate>2012-01-10T16:11:00.000-06:00</ReportedDate>
<DisplayTZ>America/Chicago</DisplayTZ>
<EventName>Load:memUsedPct</EventName>
<Severity>Clear</Severity>
<SeverityCode>CLEAR</SeverityCode>
<SourceInfo>
<SourceObjInfo>
<ObjID>D93A2E4E1622013D74D9534ECB090944</ObjID>
<ObjName>orcsvr1.iwavesoftware.com</ObjName>
<ObjOwner>SYSMAN</ObjOwner>
<SourceObjType>TARGET</SourceObjType>
<SourceObjSubType>host</SourceObjSubType>
</SourceObjInfo>
<TargetInfo>
<TargetGUID>D93A2E4E1622013D74D9534ECB090944</TargetGUID>
<TargetName>orcsvr1.iwavesoftware.com</TargetName>
<TargetType>host</TargetType>
<TargetTypeLabel>Host</TargetTypeLabel>
<TargetURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=TARGET_HOMEPAGE&targetName=orcsvr1.iwavesoftware.com&targetType=host</TargetURL>
<TargetProperty>
<Name>Target_Host</Name>
<Value>orcsvr1.iwavesoftware.com</Value>
</TargetProperty>
<TargetProperty>
<Name>Target Version</Name>
<Value>5.5.0.0.0</Value>
</TargetProperty>
<TargetProperty>
<Name>Line of Business</Name>
<Value>Software</Value>
</TargetProperty>
<TargetProperty>
<Name>Location</Name>
<Value>Frisco, TX</Value>
</TargetProperty>
<TargetProperty>
<Name>Comment</Name>
<Value>Testing target properties</Value>
</TargetProperty>
</TargetInfo>
</SourceInfo>
<Message>Memory Utilization is 81.791%, fallen below warning (98) and critical (99) thresholds.</Message>
<EventURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=sdk-core-event-console-detailEvent&issueID=B609743F7D2EA971E040020A78012529</EventURL>
<AutoClose>true</AutoClose>
<EventCategory>Capacity</EventCategory>
</SystemAttributes>
<EventClassSpecificAttributes>
<StringAttribute>
<Name>is_thresholdable</Name>
<Value>1</Value>
</StringAttribute>
<StringAttribute>
<Name>coll_name</Name>
<Value>LoadLinux</Value>
</StringAttribute>
<StringAttribute>
<Name>is_metric_extension</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_column_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_description_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>unit_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>cycle_guid</Name>
<Value>B609743F7D2AA971E040020A78012529</Value>
</StringAttribute>
<StringAttribute>
<Name>is_remote</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_type</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_guid</Name>
<Value>86821B5F0CE858D6E4A7F7390E88B73C</Value>
</StringAttribute>
<StringAttribute>
<Name>num_keys</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>key_value</Name>
<Value> </Value>
</StringAttribute>
<StringAttribute>
<Name>metric_description_nlsid</Name>
</StringAttribute>
<StringAttribute>
<Name>value</Name>
<Value>81.791</Value>
</StringAttribute>
<StringAttribute>
<Name>is_long_running</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_group</Name>
<Value>Load</Value>
</StringAttribute>
<StringAttribute>
<Name>is_udm</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_description</Name>
</StringAttribute>
<StringAttribute>
<Name>metric_column_nlsid</Name>
<Value>host_load_memUsedPct</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_column</Name>
<Value>memUsedPct</Value>
</StringAttribute>
<StringAttribute>
<Name>unit_nlsid</Name>
<Value>em__sys__standard_percent</Value>
</StringAttribute>
<StringAttribute>
<Name>unit</Name>
<Value>%</Value>
</StringAttribute> <StringAttribute>
<Name>metric_group_nlsid</Name>
<Value>host_load</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_group_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>severity_guid</Name>
<Value>B60974257B012B09E040020A7801251A</Value>
</StringAttribute>
</EventClassSpecificAttributes>
</EMEvent>
</EMIncident>
The following example shows the XML format Enterprise Manager generates for HP Service Manager clear operations.
<?xml version="1.0" encoding="UTF-8"?>
<EMIncident xmlns="http://xmlns.oracle.com/sysman/connector">
<ConnectorGUID>5F8B3F54D2164AA8B4D3701656FF2524</ConnectorGUID>
<TicketID>IM10258</TicketID>
<HDUser>iwave</HDUser>
<NotificationRuleOwner>SYSMAN</NotificationRuleOwner>
<NotificationRuleName>HPSM 9 Autoclose Rule</NotificationRuleName>
<ReopenTicket>No</ReopenTicket>
<ConnectorVariable>
<VariableName>TICKET_ID</VariableName>
<VariableValue>IM10237</VariableValue>
</ConnectorVariable>
<Property>
<Name>AuthenticationType</Name>
<Value>HTTPBasicAuthentication</Value>
</Property>
<Property>
<Name>IsNewTargetType</Name>
<Value>no</Value>
</Property>
<SystemAttributes>
<IncidentID>B6096FBDB6FEC905E040020A780122F7</IncidentID>
<SourceInfo>
<SourceObjInfo>
<ObjID>D93A2E4E1622013D74D9534ECB090944</ObjID>
<ObjName>orcsvr1.iwavesoftware.com</ObjName>
<ObjOwner>SYSMAN</ObjOwner>
<SourceObjType>Targets</SourceObjType>
<SourceObjSubType>host</SourceObjSubType>
</SourceObjInfo>
<TargetInfo>
<TargetGUID>D93A2E4E1622013D74D9534ECB090944</TargetGUID>
<TargetName>orcsvr1.iwavesoftware.com</TargetName>
<TargetType>host</TargetType>
<TargetTypeLabel>Host</TargetTypeLabel>
<TargetURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=TARGET_HOMEPAGE&targetName=orcsvr1.iwavesoftware.com&targetType=host</TargetURL>
<TargetProperty>
<Name>Target_Host</Name>
<Value>orcsvr1.iwavesoftware.com</Value>
</TargetProperty>
<TargetProperty>
<Name>Target Version</Name>
<Value>5.5.0.0.0</Value>
</TargetProperty>
<TargetProperty>
<Name>Line of Business</Name>
<Value>Software</Value>
</TargetProperty>
<TargetProperty>
<Name>Location</Name>
<Value>Frisco, TX</Value>
</TargetProperty>
<TargetProperty>
<Name>Comment</Name>
<Value>Testing target properties</Value>
</TargetProperty>
</TargetInfo>
</SourceInfo>
<IncidentURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=sdk-core-event-console-detailIncident&issueID=B6096FBDB6FEC905E040020A780122F7< /IncidentURL>
<AutoClose>true</AutoClose>
<Owner/>
<ResolutionState>closed</ResolutionState>
<Acknowledge>false</Acknowledge>
<Escalated>false</Escalated>
<EscalationLevel>0</EscalationLevel>
<Priority>None</Priority>
<Summary>Memory Utilization is 81.791%, fallen below warning (98) and critical (99) thresholds.</Summary>
<CreationDate>2012-01-10T16:07:54.000-06:00</CreationDate>
<LastUpdatedDate>2012-01-10T16:11:01.000-06:00</LastUpdatedDate>
<Category>Capacity</Category>
<Severity>Clear</Severity>
<SeverityCode>CLEAR</SeverityCode>
</SystemAttributes>
<HasEMEvent>true</HasEMEvent>
<EMEvent>
<ConnectorGUID>5F8B3F54D2164AA8B4D3701656FF2524</ConnectorGUID>
<NotificationRuleOwner>SYSMAN</NotificationRuleOwner>
<NotificationRuleName>HPSM 9 Autoclose Rule</NotificationRuleName>
<ConnectorVariable>
<VariableName>TICKET_ID</VariableName>
<VariableValue>IM10237</VariableValue>
</ConnectorVariable>
<Property>
<Name>AuthenticationType</Name>
<Value>HTTPBasicAuthentication</Value>
</Property>
<Property>
<Name>IsNewTargetType</Name>
<Value>no</Value>
</Property>
<SystemAttributes>
<EventClass>metric_alert</EventClass>
<EventID>B609743F7D32A971E040020A78012529</EventID>
<SequenceID>B609743F7D2EA971E040020A78012529</SequenceID>
<ReportedDate>2012-01-10T16:11:00.000-06:00</ReportedDate>
<DisplayTZ>America/Chicago</DisplayTZ>
<EventName>Load:memUsedPct</EventName>
<Severity>Clear</Severity>
<SeverityCode>CLEAR</SeverityCode>
<SourceInfo>
<SourceObjInfo>
<ObjID>D93A2E4E1622013D74D9534ECB090944</ObjID>
<ObjName>orcsvr1.iwavesoftware.com</ObjName>
<ObjOwner>SYSMAN</ObjOwner>
<SourceObjType>TARGET</SourceObjType>
<SourceObjSubType>host</SourceObjSubType>
</SourceObjInfo>
<TargetInfo>
<TargetGUID>D93A2E4E1622013D74D9534ECB090944</TargetGUID>
<TargetName>orcsvr1.iwavesoftware.com</TargetName>
<TargetType>host</TargetType>
<TargetTypeLabel>Host</TargetTypeLabel>
<TargetURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=TARGET_HOMEPAGE&targetName=orcsvr1.iwavesoftware.com&targetType=host</TargetURL>
<TargetProperty>
<Name>Target_Host</Name>
<Value>orcsvr1.iwavesoftware.com</Value>
</TargetProperty>
<TargetProperty>
<Name>Target Version</Name>
<Value>5.5.0.0.0</Value>
</TargetProperty>
<TargetProperty>
<Name>Line of Business</Name>
<Value>Software</Value>
</TargetProperty>
<TargetProperty>
<Name>Location</Name>
<Value>Frisco, TX</Value>
</TargetProperty>
<TargetProperty>
<Name>Comment</Name>
<Value>Testing target properties</Value>
</TargetProperty>
</TargetInfo>
</SourceInfo>
<Message>Memory Utilization is 81.791%, fallen below warning (98) and critical (99) thresholds.</Message>
<EventURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=sdk-core-event-console-detailEvent&issueID=B609743F7D2EA971E040020A78012529</EventURL>
<AutoClose>true</AutoClose>
<EventCategory>Capacity</EventCategory>
</SystemAttributes>
<EventClassSpecificAttributes>
<StringAttribute>
<Name>is_thresholdable</Name>
<Value>1</Value>
</StringAttribute>
<StringAttribute>
<Name>coll_name</Name>
<Value>LoadLinux</Value>
</StringAttribute>
<StringAttribute>
<Name>is_metric_extension</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_column_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_description_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>unit_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>cycle_guid</Name>
<Value>B609743F7D2AA971E040020A78012529</Value>
</StringAttribute>
<StringAttribute>
<Name>is_remote</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_type</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_guid</Name>
<Value>86821B5F0CE858D6E4A7F7390E88B73C</Value>
</StringAttribute>
<StringAttribute>
<Name>num_keys</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>key_value</Name>
<Value> </Value>
</StringAttribute>
<StringAttribute>
<Name>metric_description_nlsid</Name>
</StringAttribute>
<StringAttribute>
<Name>value</Name>
<Value>81.791</Value>
</StringAttribute>
<StringAttribute>
<Name>is_long_running</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_group</Name>
<Value>Load</Value>
</StringAttribute>
<StringAttribute>
<Name>is_udm</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_description</Name>
</StringAttribute>
<StringAttribute>
<Name>metric_column_nlsid</Name>
<Value>host_load_memUsedPct</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_column</Name>
<Value>memUsedPct</Value>
</StringAttribute>
<StringAttribute>
<Name>unit_nlsid</Name>
<Value>em__sys__standard_percent</Value>
</StringAttribute>
<StringAttribute>
<Name>unit</Name>
<Value>%</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_group_nlsid</Name>
<Value>host_load</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_group_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>severity_guid</Name>
<Value>B609743F7D30A971E040020A78012529</Value>
</StringAttribute>
</EventClassSpecificAttributes>
</EMEvent>
</EMIncident>
The following example shows the XML format Enterprise Manager generates for HP Service Manager reopen operations.
<?xml version="1.0" encoding="UTF-8"?>
<EMIncident xmlns="http://xmlns.oracle.com/sysman/connector">
<ConnectorGUID>5F8B3F54D2164AA8B4D3701656FF2524</ConnectorGUID>
<TicketID>IM10257</TicketID>
<HDUser>iwave</HDUser>
<NotificationRuleOwner>SYSMAN</NotificationRuleOwner>
<NotificationRuleName>HPSM 9 Autoclose Rule</NotificationRuleName>
<ReopenTicket>Yes</ReopenTicket>
<ConnectorVariable>
<VariableName>TICKET_ID</VariableName>
<VariableValue>IM10237</VariableValue>
</ConnectorVariable>
<Property>
<Name>AuthenticationType</Name>
<Value>HTTPBasicAuthentication</Value>
</Property>
<Property>
<Name>IsNewTargetType</Name>
<Value>no</Value>
</Property>
<SystemAttributes>
<IncidentID>B6096FBDB700C905E040020A780122F7</IncidentID>
<SourceInfo>
<SourceObjInfo>
<ObjID>D93A2E4E1622013D74D9534ECB090944</ObjID>
<ObjName>orcsvr1.iwavesoftware.com</ObjName>
<ObjOwner>SYSMAN</ObjOwner>
<SourceObjType>Targets</SourceObjType>
<SourceObjSubType>host</SourceObjSubType>
</SourceObjInfo>
<TargetInfo>
<TargetGUID>D93A2E4E1622013D74D9534ECB090944</TargetGUID>
<TargetName>orcsvr1.iwavesoftware.com</TargetName>
<TargetType>host</TargetType>
<TargetTypeLabel>Host</TargetTypeLabel>
<TargetURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=TARGET_HOMEPAGE&targetName=orcsvr1.iwavesoftware.com&targetType=host</TargetURL>
<TargetProperty>
<Name>Target_Host</Name>
<Value>orcsvr1.iwavesoftware.com</Value>
</TargetProperty>
<TargetProperty>
<Name>Target Version</Name>
<Value>5.5.0.0.0</Value>
</TargetProperty>
<TargetProperty>
<Name>Line of Business</Name>
<Value>Software</Value>
</TargetProperty>
<TargetProperty>
<Name>Location</Name>
<Value>Frisco, TX</Value>
</TargetProperty>
<TargetProperty>
<Name>Comment</Name>
<Value>Testing target properties</Value>
</TargetProperty>
</TargetInfo>
</SourceInfo>
<IncidentURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=sdk-core-event-console-detailIncident&issueID=B6096FBDB700C905E040020A780122F7 </IncidentURL>
<AutoClose>true</AutoClose>
<Owner/>
<ResolutionState>new</ResolutionState>
<Acknowledge>false</Acknowledge>
<Escalated>false</Escalated>
<EscalationLevel>0</EscalationLevel>
<Priority>None</Priority>
<Summary>Memory Utilization is 81.65%, crossed warning (44) or critical (66) threshold.</Summary>
<CreationDate>2012-01-10T16:13:04.000-06:00</CreationDate>
<LastUpdatedDate>2012-01-10T16:13:04.000-06:00</LastUpdatedDate>
<Category>Capacity</Category>
<Severity>Critical</Severity>
<SeverityCode>CRITICAL</SeverityCode>
</SystemAttributes>
<HasEMEvent>true</HasEMEvent>
<EMEvent>
<ConnectorGUID>5F8B3F54D2164AA8B4D3701656FF2524</ConnectorGUID>
<NotificationRuleOwner>SYSMAN</NotificationRuleOwner>
<NotificationRuleName>HPSM 9 Autoclose Rule</NotificationRuleName>
<ConnectorVariable>
<VariableName>TICKET_ID</VariableName>
<VariableValue>IM10237</VariableValue>
</ConnectorVariable>
<Property>
<Name>AuthenticationType</Name>
<Value>HTTPBasicAuthentication</Value>
</Property>
<Property>
<Name>IsNewTargetType</Name>
<Value>no</Value>
</Property>
<SystemAttributes>
<EventClass>metric_alert</EventClass>
<EventID>B609743F16C20220E040020A78012524</EventID>
<SequenceID>B609743F16C30220E040020A78012524</SequenceID>
<ReportedDate>2012-01-10T16:13:04.000-06:00</ReportedDate>
<DisplayTZ>America/Chicago</DisplayTZ>
<EventName>Load:memUsedPct</EventName>
<Severity>Critical</Severity>
<SeverityCode>CRITICAL</SeverityCode>
<SourceInfo>
<SourceObjInfo>
<ObjID>D93A2E4E1622013D74D9534ECB090944</ObjID>
<ObjName>orcsvr1.iwavesoftware.com</ObjName>
<ObjOwner>SYSMAN</ObjOwner>
<SourceObjType>TARGET</SourceObjType>
<SourceObjSubType>host</SourceObjSubType>
</SourceObjInfo>
<TargetInfo>
<TargetGUID>D93A2E4E1622013D74D9534ECB090944</TargetGUID>
<TargetName>orcsvr1.iwavesoftware.com</TargetName>
<TargetType>host</TargetType>
<TargetTypeLabel>Host</TargetTypeLabel>
<TargetURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=TARGET_HOMEPAGE&targetName=orcsvr1.iwavesoftware.com&targetType=host</TargetURL>
<TargetProperty>
<Name>Target_Host</Name>
<Value>orcsvr1.iwavesoftware.com</Value>
</TargetProperty>
<TargetProperty>
<Name>Target Version</Name>
<Value>5.5.0.0.0</Value>
</TargetProperty>
<TargetProperty>
<Name>Line of Business</Name>
<Value>Software</Value>
</TargetProperty>
<TargetProperty>
<Name>Location</Name>
<Value>Frisco, TX</Value>
</TargetProperty>
<TargetProperty>
<Name>Comment</Name>
<Value>Testing target properties</Value>
</TargetProperty>
</TargetInfo>
</SourceInfo>
<Message>Memory Utilization is 81.65%, crossed warning (44) or critical (66) threshold.</Message>
<EventURL>https://orcsvr1.iwavesoftware.com:7801/em/redirect?pageType=sdk-core-event-console-detailEvent&issueID=B609743F16C30220E040020A78012524</EventURL>
<AutoClose>true</AutoClose>
<EventCategory>Capacity</EventCategory>
</SystemAttributes>
<EventClassSpecificAttributes>
<StringAttribute>
<Name>is_thresholdable</Name>
<Value>1</Value>
</StringAttribute>
<StringAttribute>
<Name>coll_name</Name>
<Value>LoadLinux</Value>
</StringAttribute>
<StringAttribute>
<Name>is_metric_extension</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_column_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_description_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>unit_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>cycle_guid</Name>
<Value>B609743F16BF0220E040020A78012524</Value>
</StringAttribute>
<StringAttribute>
<Name>is_remote</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_type</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_guid</Name>
<Value>86821B5F0CE858D6E4A7F7390E88B73C</Value>
</StringAttribute>
<StringAttribute>
<Name>num_keys</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>key_value</Name>
<Value> </Value>
</StringAttribute>
<StringAttribute>
<Name>metric_description_nlsid</Name>
</StringAttribute>
<StringAttribute>
<Name>value</Name>
<Value>81.65</Value>
</StringAttribute>
<StringAttribute>
<Name>is_long_running</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_group</Name>
<Value>Load</Value>
</StringAttribute>
<StringAttribute>
<Name>is_udm</Name>
<Value>0</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_description</Name>
</StringAttribute>
<StringAttribute>
<Name>metric_column_nlsid</Name>
<Value>host_load_memUsedPct</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_column</Name>
<Value>memUsedPct</Value>
</StringAttribute>
<StringAttribute>
<Name>unit_nlsid</Name>
<Value>em__sys__standard_percent</Value>
</StringAttribute>
<StringAttribute>
<Name>unit</Name>
<Value>%</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_group_nlsid</Name>
<Value>host_load</Value>
</StringAttribute>
<StringAttribute>
<Name>metric_group_resbundle</Name>
<Value>oracle.sysman.eml.rsc.gen.hostMsg</Value>
</StringAttribute>
<StringAttribute>
<Name>severity_guid</Name>
<Value>B609743F16BF0220E040020A78012524</Value>
</StringAttribute>
</EventClassSpecificAttributes>
</EMEvent>
</EMIncident>