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Use the Communication pages together with the Communication Tools and Voice Controls sections in the Action bar to manage customer interactions—phone calls, voicemail messages, and emails. Supervisors can also monitor agents, using these same areas of the application.

NOTE: Your company administrator determines which tabs are available to you. If your job responsibility does not include using Oracle Contact On Demand, then the Communications tab and its subtabs might be excluded from your setup.

Published 5/4/2012 Copyright © 2005, 2012, Oracle. All rights reserved. Legal Notices.