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Process of Working on a Service Request

To work on a service request, perform the following tasks:

  1. Log the follow-up calls.
  2. Log the tasks.
  3. Log notes to record the actions taken to assist the customer.

For more information on adding activities to service requests, see Creating Activities and Activity Fields.

Published 5/4/2012 Copyright © 2005, 2012, Oracle. All rights reserved. Legal Notices.