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Product Fields

Use the Product Edit page to define and manage your company's list of products. The Product Edit page shows the complete set of fields for a product. For information about setting up products for your company, see Setting Up Company Products.

TIP: You can also edit products on the Product Detail page. For more information on updating records, see Updating Record Details.

NOTE: Company administrators can customize Oracle CRM On Demand in a variety of ways, such as changing the names for record types, fields, and options in lists. So, the information you see might differ from the standard information described in the online help.

The following table provides additional information regarding some of the product fields.



Key Product Information

Product Name

The name of the product.

Product Category

The product category, as defined by product administrator at the company. For example, it can be one of the following:

  • Samples Dropped
  • Promotional Item Dropped

NOTE: Do not change the seed data for the product category. Some filters in Oracle CRM On Demand have been created for Samples Dropped and Promotional Item Dropped. You can add new product categories, which are based on your customer requirements.


The product image file associated with this product. The image file is used to describe the product during a sales call.

NOTE: This field is available with Oracle CRM On Demand Life Sciences Edition and might not be available for your configuration. If you require this field and it is not available, contact your company administrator.

Part #

The manufacturer part number associated with the product. The company specifies the part number.


A check box to indicate how the sample product can be ordered:

  • If selected, the sample product can be ordered by the sales representative and can be shipped from the company to the physician, clinic, or hospital.
  • If not selected, the sample can be obtained only when the sales representative makes a sample drop.


The type of product can be one of the following:

  • Product. A physical item manufactured by the customer.
  • Service. A value added event that provides a service to the customer - could include such items as consulting time.
  • Training. A value added event that provides education to the customer - includes such items as labs, manuals, hands on training, lectures, and so on.


The company defines the product status. The values include the following:

  • Available. The product is available for sample transfers and sample drops.
  • Active. There are active sample transfers and drops for this product.
  • Pending. The product is not ready to be dropped but is in the process of being made available.
  • Bundle. A group of products or services have been packaged together and are dependent on each other.
  • Prototype. The product is not ready for general availability but an example of the product can be examined or studied.
  • Terminated. The product is no longer available for sample transfers and sample drops and will not be available in the future.
  • Closed. This means the same as Terminated, except that the product will be available until there is no product left to transfer or drop.

Additional Information


A description of the product sample.

Published 5/4/2012 Copyright © 2005, 2012, Oracle. All rights reserved. Legal Notices.