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Service and Communications

Oracle CRM On Demand provides the following record types for information about customer services:

  • Service Requests. Use these pages to manage service requests from customers for products or services.
  • Solutions. Use these pages to store answers to common questions or service issues.
  • Communication. Use these pages to manage customer interactions through your call center (Oracle Contact On Demand).

Published 5/4/2012 Copyright © 2005, 2012, Oracle. All rights reserved. Legal Notices.