To Do Type - Message Overrides

The Message Overrides page is used if you want To Do entries that reference a given message category / number to be routed to a specific To Do role (or suppressed altogether) or if you want to associate a script to a given message category / number.

Fastpath: Refer to To Do Entries Reference A Role and To Do Entries Can Be Rerouted Or Suppressed for more information.

To maintain this information, select Admin Menu, To Do Type and navigate to the Message Overrides page.

Description of Page

The following fields display for each override.

Message Category and Number The identity of the message to be overridden.

Exclude To Do Entry Turn on this switch if a To Do entry of this type that references the adjacent Message Category and Number should NOT be created.

Override Role Specify the role to which a To Do entry of this type that references the adjacent Message Category and Number should be addressed. This field is protected if Exclude To Do Entry is on (you can't reroute an entry to a specific role if it's going to be excluded).

Script Indicate the script that you would like to execute when a user drills down on a To Do entry of this type that references the adjacent Message Category and Number. This field is protected if Exclude To Do Entry is on. Refer to Working On A To Do Entry for more information.