The outbound message receiver processes outbound message records based on their status. The following diagram describes the lifecycle of an XAI type outbound message.
- Records are created in pending status.
- The outbound message receiver processes pending records and changes the status to in progress.
- If the message is sent successfully the system changes the status to complete.
- If there was a problem sending the message the system changes the status to error.
- When the user resolves the error they can change the status back to pending.
- A user can change the status of a pending or error record to canceled.
- For the rare cases where there is a problem with MPL and a message is left in the status in progress, users may manually change the status to canceled. In addition the outbound message receiver includes a step at startup to find in progress messages and change them to pending.