You can take advantage of the system's security to restrict cases of a given type to certain users. The following points describe how to implement this type of security:
Create an application service for each type of case you need to secure
Define the access modes Add, Inquire and Change for each application service
Define the applicable application service on each case type
Link the appropriate user groups to each application service
For user groups that are allowed to add cases of a given type, define Add as a valid access mode.
For user groups that are allowed to view cases of a given type, define Inquire as a valid access mode
For user groups that are allowed to change cases of a given type, define Change as a valid access mode
If you restrict access to a case type's cases, you can further restrict which users can work on cases given the status of the case. Refer to Which Users Can Transition A Case for more information.
Restricting access to cases is optional. If you don't specify an application service on a case type, all users (who have access to the case transaction) may access its cases.
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