The lifecycle of the collection case depends upon the configuration of the associated business object. The base package includes a sample standard collection case with a simple lifecycle, as follows:
The collection case is initially created in the Pending Investigation state.
The case will transition to the Actions In Progress state the first time a user initiates an action, such as creating a pay plan or sending a letter. Since many collection case actions happen in parallel, the expectation is that the case remains in this state until closed. Monitoring algorithms can be configured to check whether any of the actions in progress for the case have been waiting too long.
The case may be Transferred to another collection case type or to an existing collection case.
The user can manually transition the collection case to the Uncollectible state if they determine that no further action is to collect the debt is possible.
In addition to the standard actions for edit and state transition, a collection case may have special actions that apply to this type of collection, such as creating a pay plan or a collection agency referral. Additional actions are configured via the maintenance UI map. Refer to the base business objects for further details of the sample configuration.
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