Users can create collection agency referral manually or by configuring an overdue event type with an activation algorithm that creates the referral. The base package sample activation algorithm ( C1-OE-AGYREF) will refer the total unpaid debt for the overdue process to the collection agency with the least amount of referred debt. If you prefer different logic, you must develop your own algorithm.
In many tax authorities, creating a collection agency referral is one of the actions that would typically take place for a collection case. The base product BO for collection case C1-StandardCollectioncase can be used as an example of how to include the functionality to create a collection agency referral and link it to the collection case.
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