While the system provides overdue event activation algorithms that manage write-off oriented actions, such as referral to collection agency, tax authorities typically handle those actions as part of collection case activity.
Most overdue process templates will be configured to contain an event that writes-off the unpaid balance of the debt. This event should be configured to be dependent on the event that created the associated collection case. A Monitor Waiting Eventalgorithm can detect the collection case is closed and complete the waiting event. This allows the subsequent write off event to be triggered.
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